Position: GKPOS L3 Support Mobile Inventory
Location: [Remote] Duration: 15 months Contract
Job Description
We are looking for an experienced GKPOS L3 Support Engineer with strong experience in GK Software/GK POS, Mobile Inventory, and retail point-of-sale applications. The candidate will be responsible for providing Level 3 production support, troubleshooting complex application issues, performing root-cause analysis, and working closely with development, integration, and business teams.
The ideal candidate should have hands-on experience supporting mobile inventory functionality, POS applications, retail store operations, APIs/integrations, SQL, and production environments.
Responsibilities
- Provide L3 production support for GKPOS and Mobile Inventory applications.
- Troubleshoot and resolve complex production issues related to POS and mobile inventory functionality.
- Analyze application logs, error messages, transaction failures, and system behavior to identify root causes.
- Support mobile inventory processes including stock counts, inventory adjustments, stock movements, product scanning, and inventory transfers.
- Investigate issues related to inventory synchronization between mobile devices, POS, backend systems, and enterprise applications.
- Monitor and troubleshoot application interfaces, APIs, and integration points.
- Perform detailed Root Cause Analysis (RCA) and provide permanent solutions for recurring issues.
- Work with L1/L2 support teams to analyze escalated incidents and provide technical resolutions.
- Collaborate with development teams to reproduce defects and implement fixes.
- Support application deployments, patches, releases, and production changes.
- Perform SQL queries to investigate transactional and inventory-related data issues.
- Troubleshoot REST APIs, web services, and other application integrations.
- Participate in incident, problem, and change management processes.
- Maintain technical documentation, troubleshooting guides, and knowledge articles.
- Support critical production incidents and participate in on-call/after-hours support when required.
- Work closely with business users, QA, development, infrastructure, and integration teams.
- Ensure production issues are resolved within agreed SLA timelines.
Required Skills
- 5+ years of experience in production/application support.
- Hands-on experience with GK POS / GK Software / GK OmniPOS.
- Strong experience supporting Mobile Inventory or retail inventory applications.
- Experience providing L3/Level 3 technical support.
- Strong understanding of Retail POS and store operations.
- Experience with inventory processes such as:
- Stock counting
- Inventory adjustments
- Stock movements
- Inventory transfers
- Product scanning
- Inventory synchronization
- Strong troubleshooting and root-cause analysis skills.
- Good knowledge of SQL and relational databases.
- Experience troubleshooting REST APIs, web services, and application integrations.
- Ability to analyze application/server logs and identify technical issues.
- Experience working with incident, problem, and change management processes.
- Strong communication and stakeholder management skills.
Preferred Skills
- Experience with GK Software Retail Platform.
- Experience with GK Mobile Inventory / mobile store applications.
- Experience integrating POS with SAP or other ERP systems.
- Knowledge of SAP Retail, MM, inventory, or store operations is a plus.
- Experience with Kafka, messaging systems, or event-driven integrations.
- Knowledge of cloud environments such as AWS or Azure.
- Experience with monitoring and logging tools.
- Familiarity with Agile development and DevOps practices.
- Experience supporting large-scale retail environments with multiple stores.
Key Responsibilities for L3 Support
The candidate should be able to independently:
- Investigate complex production incidents.
- Analyze logs and database records.
- Trace transactions across Mobile Inventory GK POS APIs/Integration Backend/ERP.
- Identify application, configuration, integration, or data-related issues.
- Perform RCA and recommend permanent fixes.
- Coordinate with development teams for code-level defects.
- Support production releases and post-release validation.
Thanks and Regards,
Pooja Jaiswal Technical Recruiter
Aptino, Inc.
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