Senior IT Virtual Assistant Technologist
Contract: 6 Months
Location: Remote (work in the Central Time (CT) time zone)
Responsibilities:
· Evaluate, design, develop, and modify Middleware (AWS and Hyperautomation) and Front-End (Web Chat/Widget) applications.
· Familiarity with API integrations with Azure AI Services
· Develop system design documentation (including GUI design if required), perform coding, and test/debug programs.
· Assist in developing migration and system implementation plans.
· Recommend changes in development, maintenance, and system standards for the Tenants’ solutions and the overall Virtual Assistant platform.
· Troubleshoot and correct program errors, prepare operating instructions, and compile documentation for program support.
· Collaboration with Network Team regarding implementation of DNS and Load Balancers.
· Monitor the performance and health of the VA Platform.
· Integration with other applications and Large Language Models using REST APIs.
Qualifications and Skills:
· 5+ years of professional experience in software development.
· 2+ years of demonstrated proficiency with Node.js, Vue.js, Socket.IO, Docker, and Typescript.
· Conversational and Generative AI experience (preferred, not required).
· Familiarity with Network Infrastructure (Firewalls, DNS, and F5 Load Balancers).
· Proficient understanding of code versioning with Git and CI/CD deployment using Jenkins/GitHub.
· Experience with AWS/Azure technologies including ECS, Fargate, RDS, Postgres, CloudFormation, S3, and CloudFront.
· Excellent communication skills in English, both spoken and written.
· Self-starter that takes initiative in generating and comprehending documentation.
· Familiarity with Agile method of project delivery.
· Familiarity with Contact Center Cloud Technology and Virtual Assistants.
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