ServiceNow Developer- UI/UX - Portals & AI

We are seeking a skilled ServiceNow Front-End / UI-UX Developer with strong web development fundamentals and hands-on ServiceNow Service Portal experience. This role focuses on designing and developing intuitive, responsive, and accessible user interfaces that enhance the end-user experience across ServiceNow portals and custom web applications.

The ideal candidate blends UX design thinking with technical front-end expertise, translating business requirements into elegant, scalable, and high-performance ServiceNow UI solutions.
Key Responsibilities

Front-End & UI Development
Design, develop, and maintain ServiceNow Service Portal interfaces using:
HTML5, CSS3, JavaScript
AngularJS (Service Portal widgets)
Bootstrap / UI Frameworks
Build and customize Service Portal widgets, themes, and layouts.
Develop responsive, mobile-friendly, and cross-browser compatible UI components.
Implement UI policies, client scripts, and UI scripts to enhance user interactions.

UI/UX Design
Collaborate with stakeholders to translate business needs into user-centered designs.
Apply UX best practices for usability, accessibility (WCAG), and visual consistency.
Create wireframes, mockups, and prototypes (Figma, Sketch, Adobe XD, or similar).
Ensure consistent branding and design standards across portals.

Web & Platform Integration
Integrate ServiceNow portals with REST APIs, third-party systems, and custom web applications.
Optimize front-end performance and maintain clean, reusable code.
Support portal enhancements across ITSM, HRSD, CSM, or custom applications.

Collaboration & Delivery
Work closely with ServiceNow architects, back-end developers, and business analysts.
Participate in Agile/Scrum ceremonies and iterative delivery cycles.
Perform UI testing, debugging, and documentation.
Required Qualifications

Technical Skills
3+ years of front-end web development experience.
2+ years of ServiceNow Service Portal development experience.
Strong proficiency in:
HTML, CSS, JavaScript
AngularJS (Service Portal framework)
Bootstrap or similar UI frameworks
Experience building custom ServiceNow widgets and themes.
Knowledge of ServiceNow UI components:
Client Scripts
UI Policies
UI Scripts
Familiarity with REST APIs and JSON.

UI/UX Skills
Strong understanding of UI/UX principles, usability, and accessibility.
Experience creating wireframes, mockups, and prototypes.
Ability to balance visual design with technical constraints.
Preferred Qualifications
Experience with ServiceNow UI Builder / Now Experience (Next Experience).
Familiarity with ITSM, HRSD, CSM, or custom ServiceNow applications.
Knowledge of accessibility standards (WCAG 2.1).
ServiceNow CSA or CIS certifications.
Experience with version control (Git) and CI/CD pipelines.
Soft Skills
Strong communication and collaboration skills.
Attention to detail and design consistency.
Ability to manage multiple priorities in a fast-paced environment.
Problem-solving mindset with a focus on user experience.
Nice-to-Have
Experience modernizing legacy Service Portal UIs.
Exposure to React or modern front-end frameworks (outside ServiceNow).
Design system or component library experience.