DSHS HCLA Data and Outcomes Manager-WA Cares Fund

Salary: $85,309.00 - $113,748.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2026-04721
Department: Dept. of Social and Health Services
Division: HCLA
Opening Date: 06/16/2026
Closing Date: 6/23/2026 11:59 PM Pacific

Description
The is seeking a WA Cares Fund Data and Outcomes Manager join our growing team.

Join the WA Cares Fund team within the Home and Community Living Administration (HCLA) to help develop the nation's first social insurance program for long-term care. This is a unique opportunity to be part of the reason Washington State continues to lead nationally in long-term care policy and insurance coverage for all working Washingtonians.

Our team is responsible for designing and implementing this groundbreaking program and helping Washingtonians understand their new benefit. Your experience will support the Department of Social and Health Services' mission to partner with people in accessing support, care, and resources.

The official workstation for this position is in Lacey and offers flexible hybrid remote work. You can be based anywhere in Washington State. However, occasional travel may be required based on business needs.

As Data and Outcomes Manager, for this program you will play a central role in strategic planning and data development. You will lead the creation of highly complex, first-of-their-kind cross-agency reports that integrate data from the Employment Security Department, Health Care Authority, Office of the State Actuary, and State Investment Board. Your work will drive the development and validation of new reporting tools, monitor key outcomes and indicators of success, and surface emerging risks and areas of concern.

You will collaborate closely with the Office of the State Actuary (OSA) and DSHS Research and Data Analysis to conduct advanced research, statistical analysis, and scientific inquiry to investigate complex issues and develop data-driven solutions. You will prepare narrative reports, visualizations, and presentations including graphs and charts to communicate program outcomes to diverse audiences such as the state legislature, business partners, and program oversight bodies. As one of the program's key subject matter expert, you will provide leadership with research, consultation, and actionable insights that directly inform high-impact decisions.

Some of what you will be doing

• Develop and maintain internal and cross-agency data requirements necessary to produce program reports and data dashboards on behalf of the LTSS Trust Commission to the legislature and Benefits Council
• Review and provide feedback on actuarial models and reports, to impact broad policy development and answer strategic questions regarding impacts of program design options
• Identify relevant data source indicators, develop agreements across agencies, evaluate and define data elements to support timely collection and accurate interpretation of data for program reporting.
• Research and design reports to address equity and inclusion in benefits, accessibility and influences program design and development to address language and accessibility barriers to WA Cares Fund.
• Capture and analyze data to create detailed reports, visualizations, narratives that draw meaningful conclusions, recommendations and process improvement.
• Transform data into readable, goal-driven statistical and narrative reports to inform executive leadership, stakeholders and the public about program needs, trends, achievements and challenges
• Interpret data from a variety of software technologies and provide expert advice, reports, and consultation on data interpretation to executive management, cross-agency sponsors, internal departments, and outside organizations
• Respond to the reporting needs and ad-hoc data requests of the WA Cares Fund program, management, the legislature, and key partners.
• Develop narrative reports, graphs, and charts to draw conclusions from data that guide decision-making and inform executive leadership, stakeholders, elected officials, and program governance bodies.

Who should apply?

• Master's degree** or higher in an analytical field such as statistics, economics, finance, science, mathematics, or a related field
• **Additional business data analytic work experience may substitute year for year for the degree.

AND

• A minimum of five years of progressively responsible experience demonstrating the following:
  • Identify, collect, and analyze data, create and review reports, and communicate results and risks to senior management.
  • Work well with a diverse range of stakeholders, including elected officials, state agencies, local governments, tribal leaders, community organizations, and advocacy groups.
  • Develop clear goals and targets and track the organization's performance and progress.
  • Manage projects from start to finish, including scheduling, delegating tasks, managing risks and issues, and keeping sponsors and stakeholders engaged and informed.
  • Research and evaluate issues, then provide informed recommendations to senior leaders on important and often sensitive matters.
  • Draft correspondence effectively and communicate well both in writing and verbally.
  • Knowledge of program and project management tools, as well as continuous improvement, change management, and evaluation tools and methods.
  • Combine abstract concepts and present complex ideas clearly to various audiences, while respecting and considering different viewpoints.
  • Conduct and facilitate effective meetings.

Preferred / desired education, experience and competencies:

• Experience using Power BI or other data visualization tools to develop and generate data visualizations with complex data
• Familiarity with database design and some experience using SQL to generate reports.
• Experience in survey design and development for program evaluation
• Experience drafting technical specifications for report generation
• Broad-based knowledge of data and statistical analysis for social insurance or long-term care programs and understanding of human service systems at the state and local community level.
• Coordinating executive-level work without direct supervision or direction, and evaluating the impact of changes in procedures, policies, and legislation on the agency strategic plan and current service delivery programs.

Interested? Please list 3 professional references' contact information on your application and include your current resume and a cover letter explaining how your knowledge, skills, and abilities qualify you for this role.

Questions? Please contact Anu Rao at reference job number 04721

The Department of Social and Health Services' (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency's vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at . Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-.

E-Verify is a registered trademark of the U.S. Department of Homeland Security.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026