Job Description -
Position: Digital Product Owner
Location: Pearl River, NY (Long Island) (local Candidates only)
Job Description:
Our client is seeking a customer-focused Digital Product Owner to lead the delivery of web and mobile digital experiences that enhance the overall customer journey. This individual will work within an Agile environment, partnering closely with business stakeholders, UX designers, and development teams to define product requirements, prioritize work, and deliver high-quality digital solutions.
The ideal candidate has experience owning customer-facing digital products such as websites, mobile applications, self-service portals, or digital account management platforms. This role is best suited for someone who thrives in a fast-paced Agile environment and has a passion for improving the customer experience through intuitive, user-centric digital products.
Product Ownership & Strategy
Own and prioritize the product backlog, ensuring alignment with business objectives and customer needs.
Translate business requirements into well-defined Epics, Features, and User Stories.’
Define and communicate product vision, roadmap, and feature priorities.
Partner with business stakeholders to gather requirements and refine product functionality.
Balance customer needs, business priorities, and technical constraints when making product decisions.
Agile Delivery
Serve as the Product Owner for an Agile delivery team throughout the software development lifecycle.
Lead backlog refinement, sprint planning, sprint reviews, retrospectives, and other Agile ceremonies.
Utilize Azure DevOps (ADO) to manage the product backlog, user stories, sprint planning, and Agile project tracking.
Collaborate closely with development teams to clarify requirements and remove delivery obstacles.Ensure delivered solutions meet business objectives and customer expectations.
Customer Experience & Digital Products
Drive enhancements for customer-facing digital experiences across web and mobile platforms.
Work alongside UX teams to improve usability, accessibility, and customer engagement.
Support initiatives focused on digital adoption and self-service capabilities.
Participate in customer journey mapping and digital transformation initiatives.
Help define front-end functionality that improves the overall customer experience.
Cross-Functional Collaboration
Partner with UX designers, developers, QA teams, and business stakeholders throughout the product lifecycle.
Communicate product priorities, release plans, and project updates to stakeholders.
Facilitate decision-making while balancing competing priorities across multiple teams.
Support continuous process improvements within Agile delivery teams.
Required Qualifications
Bachelor''s degree required.
3–5 years of experience as a Product Owner or Product Manager in an Agile software development environment.
Experience delivering customer-facing web and/or mobile digital products.’Hands-on experience using Azure DevOps (ADO) for backlog management, sprint planning, and Agile delivery.
Experience writing Epics, Features, and User Stories.
Strong understanding of Agile methodologies and Scrum practices.
Experience leading Agile ceremonies and collaborating with cross-functional teams.
Excellent communication, organizational, and stakeholder management skills.
Preferred Qualifications
Experience supporting customer self-service websites, online portals, or mobile applications.
Experience with digital transformation or website redesign initiatives.
Strong understanding of customer journey mapping and digital engagement strategies.
Experience partnering closely with UX teams to develop intuitive digital experiences.
Proven ability to prioritize features and manage competing business priorities.
Experience supporting digital adoption initiatives that improve the online customer experience.
This role may support customer-facing digital experiences including:
Online bill payment
Customer account management
Digital enrollment and registration
Service request workflows
Customer self-service portals
Mobile applications
Usage dashboards
End-to-end digital customer journeys
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