IT Support Specialist

Key Responsibilities:

• Provide first-level technical support for hardware, software, and network-related issues.
• Perform on-site troubleshooting, diagnostics, and repairs for desktops, laptops, printers, and other IT equipment.
• Install, configure, and update software and operating systems as needed.
• Assist with basic network connectivity issues, including Wi-Fi and VPN troubleshooting.
• Utilize ServiceNow to log, track, and update IT support tickets, ensuring timely resolution.
• Maintain accurate documentation of support tickets, resolutions, and system configurations.
• Escalate complex technical issues to higher-level support teams when necessary.
• Conduct routine maintenance and preventive checks on IT equipment.
• Support end-users with IT-related inquiries and provide guidance on best practices.
• Ensure compliance with IT security policies and procedures.

Required Skills & Qualifications:

• Experience working with ServiceNow or similar IT service management (ITSM) tools.
• Basic knowledge of Windows and macOS operating systems.
• Familiarity with IT troubleshooting techniques for hardware, software, and networking.
• Strong customer service and communication skills.
• Ability to work independently and manage time effectively.
• A+ Certification or equivalent IT support training is a plus.
• Willingness to travel to different client locations as needed.