IT Support Lead - II

Key Responsibilities

1. Testing Coordination & Execution

·         Develop and maintain test plans, test cases, and scripts for eProcurement functionalities.

·         Coordinate and execute functional, integration, and user acceptance testing (UAT).

·         Validate catalog setup, pricing accuracy, and supplier onboarding workflows.

2. Defect Management

·         Identify, document, and track defects using appropriate tools.

·         Work with IT and vendors to resolve issues and retest fixes promptly.

3. Process Documentation & Reporting

·         Maintain detailed documentation of testing processes and outcomes.

·         Provide regular status updates and test results to stakeholders.

4. Collaboration & Communication

·         Act as a liaison between Procurement, IT, and other relevant teams during testing phases.

·         Communicate changes in templates, onboarding processes, and testing protocols.

5. Continuous Improvement

·         Recommend enhancements to testing methodologies and catalog management processes.

·         Ensure compliance with best practices and quality assurance standards.

Required Competencies & Skills

Technical Skills:

·         Strong understanding of eProcurement platforms and catalog management.

·         § Including platforms like SAP S4, Ariba, OpenText VIM, etc.

·         Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

·         Familiarity with testing tools and defect tracking systems.

Analytical & Problem-Solving:

·         Ability to identify issues, analyze root causes, and propose solutions.

·         Detail-oriented with a focus on data accuracy and process integrity.

Project Management:

·         Ability to manage multiple priorities and meet deadlines.

·         Knowledge of project management principles and best practices.

Communication & Collaboration:

·         Strong interpersonal skills to work effectively with cross-functional teams.

·         Clear and concise written and verbal communication.

Interpersonal Competencies:

·         Communicate effectively and build relationships with representatives of inter-related organizations

·         Excellent written and oral communication skills

·         Acute attention to detail and an analytical acumen

·         Strong interpersonal and customer service skills

Education: To perform at a proficient level and to be fully qualified, a person would be expected to have:

B.S. / B.A. degree in Business (or other related degree programs)