Job Title: Payment Support Representative
Location: 29 Gallatin Pl, Brooklyn, NY 11201
Working Hours: Monday to Friday ( 8 AM to 5 PM )
Company: PruTech Solutions, Inc.
About PruTech
Founded in 1998, PruTech is dedicated to problem-solving, creating solutions, and maintaining strong partnerships with its clients. PruTech serves a diverse list of clients in different industries from government to finance, retail, and manufacturing. PruTech has offices in New York City, Washington DC, North Carolina, and two nearshore offices in Mexico City and India.
With over 20 years of Information Technology and system integration experience, PruTech provides multiple ways to assist organizations with future technology requirements including:
Project based system integration
Custom software solutions
Package implementations
Consulting and advisory services
Big data and analytics
Nearshore and offshore services
Job Summary: Performs administrative and office support work within the Payment Processing Unit. The Payment Representative handles all payments received by mail and walk-in payment.
Responsibilities:
Perform daily support functions such as handling cash, entering payments, researching payment claims, drafting and/or finalizing correspondence, and staff support.
Provide quality service and support for internal and external customers.
Customer interactions, phone calls, and data entry
Manage and maintain accurate records.
Prepare end-of-the-day reconciliation reports to review the accuracy of payment entries.
Payment Representatives handle all payment claims.
Resolves credit balances on the database through system adjustments and/or refunds.
Payment Representatives also assist in other areas of the Payment Unit to complete the following:
Refunds and adjustments are prepared for processing.
Refund checks are issued for overpayments made on NOVs.
Unidentified payments and NOVs not updated on the TABIS system are researched.
Payment claims are thoroughly reviewed, and the respondent is informed of the results.
Qualifications:
Great customer service skills
Professional and detail-oriented
Excellent problem-solving skills
Ability to work quickly and accurately, and under stringer requirements.
Ability to multi-task
Demonstrated abilities to gather, assess, and assimilate complex information and create user-friendly messaging.
Ability to work in a fast-paced, changing environment.
Basic knowledge of the Transit System rules and regulations.
Knowledge/use of Microsoft Word & Excel; experience using web-based tools and general digital communications application
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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