ServiceNow ITSM Developer

Suitland, MD, US • Posted 5 days ago • Updated 4 hours ago
Full Time
On-site
USD $130,000.00 - 150,000.00 per year
Fitment

Dice Job Match Score™

🧠 Analyzing your skills...

Job Details

Skills

  • Continuous Improvement
  • Operational Efficiency
  • Change Request Management
  • Catalog Management
  • Dashboard
  • Workflow
  • Service Delivery
  • Testing
  • Collaboration
  • Process Improvement
  • Computer Science
  • Information Systems
  • Security Clearance
  • ServiceNow
  • IT Service Management
  • Configuration Management Database
  • Analytics
  • DoD
  • ITIL

Summary

ServiceNow ITSM Developer

Position Overview

G2IT is seeking an experienced ServiceNow ITSM Developer to support the design, administration, configuration, and continuous improvement of enterprise IT Service Management (ITSM) solutions. The ideal candidate will have experience supporting ServiceNow ITSM processes, improving service delivery, and collaborating with government stakeholders to enhance operational efficiency.

Key Responsibilities
  • Configure, administer, and develop ServiceNow ITSM applications and workflows.
  • Support core ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
  • Maintain and enhance ServiceNow functionality to meet customer and business requirements.
  • Develop dashboards, reports, and workflows to improve service delivery and operational performance.
  • Support platform upgrades, testing, integrations, and system enhancements.
  • Troubleshoot and resolve escalated ServiceNow issues while ensuring platform stability.
  • Collaborate with stakeholders to identify process improvements and implement ITIL best practices.

Required Qualifications
  • 9+ years of overall IT experience.
  • 5+ years of ServiceNow administration, development, or ITSM support experience.
  • Current ServiceNow Certified System Administrator (CSA) certification.
  • Experience supporting IT Service Management (ITSM) processes.
  • Strong knowledge of ITIL best practices.
  • Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
  • U.S. Citizen with an Active Top Secret Clearance.

Preferred Qualifications
  • ServiceNow Certified Implementation Specialist - ITSM (CIS-ITSM).
  • Experience with CMDB, Service Catalog, Flow Designer, IntegrationHub, and Performance Analytics.
  • Experience supporting Department of Defense or Federal Government customers.
  • ITIL Foundation certification.

Salary: $130,000-$150,000 annually, based on experience and qualifications.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91015447
  • Position Id: 90c6fc18a392ef487ce67da85365b0ca
  • Posted 5 days ago
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Remote or Washington, District of Columbia

11d ago

Full-time

USD 108,006.00 - 183,610.00 per year

Washington, District of Columbia

Today

Full-time

USD 100,000.00 - 150,000.00 per year

Washington, District of Columbia

Today

Easy Apply

Contract

Depends on Experience

Washington, District of Columbia

Today

Easy Apply

Contract, Third Party

50 - 60

Search all similar jobs