RI Bridges Release manager
Fully onsite at Providence, RI
35 hrs per week
The RI Bridges release manager is responsible for overseeing and managing all RI Bridges business and IT
release readiness processes for the RI Bridges system. This role involves coordinating across all RI
Bridges related State agencies (business and IT) and managing interactions with all vendors involved in
the development, testing, and deployment of application releases. The release manager must
demonstrate strong project management, leadership and communication skills, knowledge of health
and human services programs, and the ability to manage enterprise-wide, complex, business critical
systems in a production environment.
Responsibilities include:
• Ownership of all RI Bridges business and IT release readiness processes, specifically the vendor
delivery of release planning services, including but not limited to:
o Monitoring vendor adherence to the schedule, highlighting risks/issues and creating
mitigation plans to avoid schedule delays
o Verifying that the Release Runway tracks all planned hardware and software release
activities in addition to application enhancements
o Ensuring that any release scope changes are managed through the appropriate change
control process, including obtaining necessary approvals
o Monitoring User Acceptance Testing (UAT) progress and supporting the UAT Lead
o Ensuring that the operational considerations associated with each Release are assessed
so business operations are prepared to accept system changes including related data
fixes, changes to operational processes, retirement of workarounds, and any required
training, documentation, and change management activities
• Ownership of RI Bridges Release Planning Committee (RPC), which maintains the RI Bridges
application release runway (release calendar) as well as deployment planning and execution:
o Oversight and coordination of release readiness activities including application release
checklists (system integration vendor), deployment playbooks (system integration
vendor), and deployment timelines (system integration vendor)
o Oversight and coordination of post-release validations (State agency teams), hyper-care
activities (system integration vendor), and release closure activities
o Serving as the primary State representative for the weekly Agency Validation
Management Meeting
• RI Bridges lead and facilitator for application release executive go/no-go decision meetings
attended by State agency executives
• Within the Project Management Review (PMR) board, responsible for prioritizing and assigning
scope to application release windows
• Collaborating with State CSDL team on RI Bridges Operational Readiness Review (ORR) to
prepare business operations units for upcoming application fixes and enhancements, including
the collection and distribution of release materials to key stakeholders
• Supporting the RI Bridges EPMO Lead and the IT Contract and Program Chief in long term
strategic planning, ongoing process improvements, and resource planning as it pertains to
release management processes
• Participating in key Project Governance Meetings to monitor, identify, and escalate release-
related issues, including but not limited to the Production Operations Daily Standup, Project
Management Review, Technical Change Control Board, Data Review Board, and the Center of
Project Excellence
• Responsible for reporting Release status, risks and decisions to the Executive Committee, the
Monthly Infrastructure M&O Review Meeting, and for providing clarifications during the
Steering Committee, as needed
• Providing 24X7 production on-call support for Severity 1 & 2 level Issue Management, including
notification and periodic status updates
• Serving as the deployment approval point-of-contact for Off Cycle Releases, Reference Table
updates, JSP/XML/PS File/Property File deployments, and Data Fix execution approvals during
business hours
• Proficiency in JIRA and with Microsoft products, including SharePoint, Word, PowerPoint, Excel,
and Outlook
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