Looking for Release Management Senior Associate
Hybrid in Redwood City, CA, US • Posted 10 days ago • Updated 10 days ago

Xoriant Corporation
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Job Details
Skills
- Auditing
- BMC Remedy
- Change Request Management
- ITIL
- JIRA
- Management
- Conflict Resolution
- Stakeholder Management
- ServiceNow
- Process Improvement
- Service Management
- IT Service Management
- IT Governance
- Continuous Improvement
Summary
Job Title: Release Management Senior Associate
Location: Redwood City, CA (Hybrid)
Duration: 10+ Months (Long term ahead)
We are seeking an experienced IT Service Management (ITSM) professional to oversee and enhance our IT service delivery processes. The ideal candidate will ensure that IT services align with business needs, maintain high service quality, and drive continuous improvement across IT operations.
Key Responsibilities:
Implement and manage ITIL-based processes including Incident, Problem, Change, and Service Request Management.
Monitor and report on IT service performance metrics and SLAs.
Collaborate with cross-functional teams to ensure seamless IT service delivery.
Drive process improvements and automation initiatives to enhance efficiency.
Maintain ITSM tools and ensure accurate configuration and data integrity.
Conduct regular audits and compliance checks for IT service processes.
Provide training and guidance to teams on ITIL best practices.
Experience:
3 6 years of experience in IT Service Management or related roles.
Hands-on experience with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management).
Strong understanding of ITIL framework and service lifecycle.
Excellent communication, problem-solving, and stakeholder management skills.
Preferred Skills:
Knowledge of IT governance and compliance standards.
Familiarity with cloud services and modern IT infrastructure.
Ability to manage multiple priorities in a fast-paced environment.
Qualifications:
Education: B.Tech in Computer Science, Information Technology, or related field.
Certifications: ITIL Foundation (mandatory); advanced ITIL certifications preferred.
- Dice Id: xorca001
- Position Id: 8864076
- Posted 10 days ago
Company Info
Xoriant is a Sunnyvale, CA headquartered digital engineering firm with offices in the USA, Europe, and Asia. From Tech Startups to Fortune 100 Enterprises, we enable innovation, accelerate time to market, and ensure client competitiveness across industries. Across all our focus areas – platform engineering, cloud, data & and AI, and Security – every solution we develop benefits from our product engineering DNA and culture of innovation. It also includes successful methodologies, framework components, and accelerators for rapidly solving critical client challenges. For 30 years and counting, we have taken great pride in the longlasting, deep relationships we have with our clients.
For further information about Xoriant, please visit our website
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