Lead Full Stack Engineer(GraphQL)//On-site// Full-time
MD-41, Baltimore, MD, USA
Full-time
Company Description
Join Oteemo and become part of a transformation powerhouse where innovation meets impact. We''re not just another consulting firm—we''re architects of digital evolution, blending cutting-edge technical expertise with human-centered design principles to create solutions that resonate. Our work spans Infrastructure, Software Development, DevSecOps, Cybersecurity, Experience and Design, Organizational Change Management, and AI-enabled solutions, but our approach is what truly sets us apart. We measure success through tangible business outcomes, not billable hours. We foster a culture of continuous learning where your ideas can thrive and technical excellence is celebrated. Our collaborative global team works across borders and time zones, tackling complex challenges for both Commercial Enterprise and Federal Defense clients with equal passion and precision. At Oteemo, you''ll have the opportunity to work with emerging technologies and develop your skills alongside industry experts who are reshaping digital landscapes. If you''re seeking a place where your technical prowess can drive meaningful change and where innovation isn''t just encouraged—it''s expected—Oteemo is your next career destination.
Job Description
Oteemo is seeking a Lead Full Stack Engineer to support our client’s telecom and contact center modernization initiative. This role will act as the onshore technical lead, working in a hybrid capacity and coordinating closely with both our client’s internal team and a dedicated offshore development team based in India.
The primary focus is accelerating the migration from a legacy Avaya platform to NICE (CXone), enabling new 2-way SMS and converged communications capabilities under aggressive timelines.
Key Responsibilities
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Serve as the hands-on technical lead for a fast-moving, high-visibility telecom modernization effort
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Drive development across front-end, back-end, and API layers, with strong DevOps awareness
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Lead and unblock offshore engineers; provide technical direction without heavy handholding
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Partner with Product and Agile PMs to iterate quickly and deliver incremental value
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Troubleshoot complex, production-impacting issues (“firefighting” when required)
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Ensure engineering execution does not become a bottleneck to program milestones
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Support integration of NICE CXone with downstream and legacy systems, including but not limited to IBM Z-series mainframes
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Maintain high standards for code quality, testing, and operational readiness
Technical Environment
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Frontend: Angular 17, TypeScript
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Backend: GraphQL (Apollo Graph Router implemented at client), API development
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Cloud: AWS-native stack
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Telecom / Contact Center: NICE CXone, IVR flows, converged communications
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Data: Legacy data routing to support transitional architectures
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DevOps: CI/CD awareness, environment readiness, operational support
Required Skills & Experience
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8+ years of software engineering experience, including full stack development
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Strong hands-on experience with TypeScript (frontend andbackend development)
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Proven experience leading distributed/offshore engineering teams
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Telecom, converged communications, and/or call center platform experience strongly preferred
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Experience with GraphQL, APIs, and modern cloud-native architectures
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Comfortable operating autonomously in ambiguous, high-pressure environments
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Ability to ramp quickly (expected NICE CXone and GraphQL ramp ~1 week)
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Strong troubleshooting and problem-solving skills
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DevOps mindset: understands deployment, environments, and operational risks
Additional information
We Value:
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Drive: Passion and energy to implement quality technical solutions. Self-motivation and intellectual curiosity
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Commitment to Quality: Passion to conceive and produce world-class solutions that drive real-world value for the customer
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Customer Focus: Consultative approach to solving problems for customers. Expectations management.
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Communication: Superior communication skills. Ability to clearly articulate problems, solutions, risks, rewards etc. (written and verbal)
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Technical Skills: Love for technology. You have to be inherently passionate about technology.
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Business Acumen: Technology ultimately is used to enable the business. We look for people who understand how the businesses can be enabled through their technical solutions
What we offer:
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Ability to make a noticeable difference for the organization and our customers
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Tremendous growth opportunity by becoming part of a rapidly growing organization. It’s not your tenure but what you can bring to the table that defines how your career will be shaped. You control your growth.
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Complex but interesting challenges to improve the depth and breadth of your technical and business skills. Our consultants are business technologists and understand how technology drives business.
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Competitive pay and benefits
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