Business Systems Analyst, Billing & Payments(Zuora Billing)

Position: Business Systems Analyst, Billing & Payments

Remote

12+ Months Contract

Role Overview

We are seeking an experienced Business Systems Analyst with expert-level Zuora Billing knowledge and a strong functional background in subscription commerce and payments. This role requires the ability to operate independently — leading requirements, driving delivery, and managing complex Finance and Revenue Operations stakeholders without escalation.

The ideal candidate brings deep hands-on Zuora expertise and the business acumen to own outcomes end-to-end across the billing and payments ecosystem.

Key Responsibilities

Zuora Billing & Platform Expertise

Serve as subject matter expert for Zuora Billing — configurations, product catalog, billing rules, and operational workflows

Lead functional design of billing models including subscriptions, amendments, renewals, cancellations, and usage-based billing

Own end-to-end troubleshooting and resolution of billing issues from root cause identification through fix implementation

Ensure billing operations meet accuracy, compliance, and scalability requirements

Translate pricing strategies, product packaging, and promotional models into Zuora-compatible configurations

Partner with Sales Operations to align Zuora CPQ with billing system requirements

Ensure quote-to-cash flows are accurate, scalable, and well-documented

Stakeholder Engagement & Requirements

Act as a functional partner for Finance, Revenue Operations, and Accounting stakeholders

Lead requirements gathering, gap analysis, and functional specification development independently

Build and maintain trusted relationships with complex stakeholder groups

Facilitate working sessions and drive decisions

Independent Delivery

Drive billing and payments initiatives from requirements through QA, UAT and production

Manage functional backlog of billing system enhancements based on business impact

Coordinate with Engineering, QA, and integration partners to ensure delivery quality

Serve as the escalation point for billing and payments operational issues

Integration & Data

Support integrations between Zuora, Salesforce, NetSuite, and payment platforms

Use SQL and Zuora Data Query to analyze data, validate configurations, and support reporting

Document data flows and integration behaviors for operational and audit purposes

Documentation

Maintain functional specifications, process documentation, and operational runbooks

Ensure knowledge is documented and transferable

Required Skills

5+ years of experience as a Business Systems Analyst in a SaaS billing environment

Expert-level hands-on experience with Zuora Billing — configurations, workflows, billing rules, and product catalog

Proven ability to work independently with Finance and Revenue Operations stakeholders — driving requirements, building trust, and reaching decisions

Experience integrating Zuora with Salesforce and ERP systems (NetSuite or equivalent)

Proficiency in SQL and Zuora Data Query for data analysis and troubleshooting

Strong communication skills — able to translate complex technical concepts to business stakeholders and vice versa

Technical Competencies

Zuora Billing configuration and workflow management

Quote-to-cash process design

System integration and data flow analysis

SQL and data query proficiency

UAT planning and execution

Preferred Qualifications:

Experience with Zuora CPQ and pricing model implementation

Experience with Zuora Revenue (RevPro)

Experience with payment platforms (Cybersource, Adyen, Stripe, or equivalent)

Knowledge of SOX and PCI compliance in billing contexts

Familiarity with Agile/Scrum delivery methodologies

Experience in multi-entity or global billing environments

Exposure to usage-based, tiered, and hybrid subscription billing models.