Senior Network Operations Lead – Enterprise Networking & Security
Location: Grand Rapids, MI
Senior Network Operations Lead – Enterprise Networking & Security
Step into a senior network operations leadership role supporting a complex enterprise network environment across security, routing, switching, wireless, SD-WAN, data center, cloud networking, and load balancing.
This role is ideal for a hands-on NOC Lead or Senior Network Engineer who work in a Hybrid onsite/remote capacity with the team in Grand Rapids, MI (3 days onsite with 2 days allowable for remote work from home). Bring your strong troubleshooting skills, architect-level network knowledge, and the ability to lead incident response, mentor L1/L2 engineers, improve operational processes, and partner with engineering teams on long-term network reliability.
What You’ll Do
- Lead day-to-day NOC operations and provide technical direction to L1/L2 engineers.
- Serve as a senior escalation point for complex network issues.
- Oversee response to network alerts, hardware issues, performance problems, and service interruptions.
- Lead and coordinate P1/P2 bridge calls, including troubleshooting direction and communication.
- Perform root cause analysis for recurring network issues and recommend preventive actions.
- Improve monitoring, incident response, documentation, and escalation processes.
- Develop and maintain SOPs, runbooks, incident reports, and operational standards.
- Collaborate with network engineering, infrastructure, security, cloud, and application teams.
- Support continuous improvement of network reliability, visibility, and operational readiness.
Skills for Success
Strong hands-on experience with several of the following:
- Palo Alto firewalls
- Juniper SRX firewalls
- Juniper Mist wireless and wireless authentication
- Juniper and/or Cisco access layer switching
- SD-WAN
- L3 routing, especially BGP
- Data center switching
- ACI / VXLAN fabrics preferred
- Cloud networking, preferably Azure or Google Cloud Platform
- Load balancing, preferably F5
- VPNs, access points, monitoring tools, and network troubleshooting
Required Qualifications
- Extensive experience in network operations, network engineering, or NOC leadership.
- Proven ability to lead or mentor L1/L2 NOC engineers.
- Strong troubleshooting experience across routing, switching, wireless, firewall, VPN, and network performance issues.
- Experience leading incident response and coordinating technical teams during high-priority outages.
- Ability to document issues clearly, create SOPs, and improve operational processes.
- Strong written and verbal communication skills.
- Ability to work hybrid onsite 3 days per week.
Preferred Qualifications
- Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related field.
- Certifications such as CCNA, CCNP, JNCIA, JNCIS, Palo Alto, CISSP, or similar.
- Experience with enterprise-scale environments.
- Experience supporting data center, SD-WAN, cloud networking, or network security operations.
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