BEST Program Technical Operations Lead- Boston, MA

Job Title: BEST Program Technical Operations Lead
Location: Boston, MA – Hybrid (4 Days in a Month)
Job Type: Contract

• Bachelor's degree in Computer Science, Systems Analysis, Information Technology, or a related field, or equivalent experience.
• 10+ years of IT design and implementation experience.
• Extensive technical experience across multiple operational environments.
• Strong experience with Software as a Service (SaaS) platforms and cloud-based implementations.
• Strong knowledge of relational databases and SQL.
• Extensive experience with system administration and monitoring of application platforms, particularly SaaS environments.
• Experience across multiple testing phases, including unit, system, integration, parallel, and user acceptance testing.
• Strong knowledge of LAN/WAN/VPN and remote networking technologies and protocols.
• Experience with network infrastructure, including routers, switches, firewalls, and related networking concepts.
• Knowledge of information security and compliance frameworks such as ISO 2700x, ITIL, and NIST.
• Demonstrated technical leadership and decision-making experience.
• Ability to analyze project risks and challenges and drive issues through resolution.
• Strong problem-solving, negotiation, communication, and decision-making skills.
• Demonstrated ability to work effectively in a matrix management environment and build collaborative teams.
• Ability to understand the relationship between systems architecture and business use cases.
• Excellent written, verbal, interpersonal, and customer-service skills.

Preferred Qualifications

• Experience implementing SaaS/cloud solutions involving migration from legacy on-premises applications.
• Experience working with complex, large-scale technical environments involving multiple technologies and configurations.
• Experience leading data integration, system operations, security protocols, and technical operational readiness for large enterprise programs.
• Experience developing and managing project plans, delivery oversight, and status reporting.
• Experience preparing executive-level status reports and communications.
• Experience developing or implementing Data Quality programs.
• Experience performing or supporting system audits within state government.
• Experience with state government technology implementations and operations.
• Commonwealth of Massachusetts experience is highly preferred.

Technical Environment / Areas of Expertise

The successful candidate should have experience in several of the following areas:

• SaaS / Cloud Computing
• ERP Implementations
• System Operations
• Technical Operations & Service Management
• SQL & Relational Databases
• Application Administration
• Network Infrastructure
• LAN/WAN/VPN
• Security & Risk Management
• ITIL / NIST / ISO 2700x
• Data Integration & Migration
• System Monitoring
• Incident Management
• Disaster Recovery
• Performance & Integration Testing
• UAT / IST / End-to-End Testing
• SLA Management
• Vendor Management
• Audit & Compliance
• Legacy System Modernization

Collaboration

This role will work extensively with:

• BEST Program Leadership
• BEST Solution Technical Lead
• BEST Phase 2 Technical Lead
• Technical Testing & Quality Assurance Lead
• Technical Security Lead
• Technical Reporting Lead
• BEST PMO
• Systems Integrator (SI)
• SaaS/Product Vendor
• Office of the Comptroller (CTR)
• EOTSS
• Human Resources Division (HRD)
• Commonwealth state departments and their IT organizations
• Security, risk, compliance, and incident response teams

Core Competencies

• Technical Leadership
• Enterprise IT Operations
• Cloud/SaaS Operations
• Program & Project Delivery
• Vendor Management
• Risk & Issue Management
• Security & Compliance
• Testing & Operational Readiness
• Stakeholder Management
• Communication & Executive Reporting
• Problem Solving
• Decision Making
• Change Management
• Team Collaboration