Salesforce Product Manager

Role: Salesforce Product Manager

Mode: Hybrid

Duration: Long term

Location: Jacksonville, FL

Relocation: Acceptable

Job Description:
KEY RESPONSIBILITIES

• Define, own, and execute the Salesforce platform product roadmap aligned with banking business priorities, stakeholder expectations, and regulatory requirements.
• Serve as the primary Salesforce subject matter expert, translating complex business needs from commercial banking, retail banking, and compliance teams into actionable user stories and platform solutions.
• Lead backlog prioritization and sprint planning in collaboration with Salesforce administrators, developers, and business analysts using Agile/Scrum methodologies.
• Govern platform enhancements and change management across multi-system environments, ensuring data integrity, reporting accuracy, and cross-system consistency.
• Drive exploration and adoption of emerging Salesforce capabilities including Agentforce, Einstein AI, and Financial Services Cloud industry features.
• Manage opportunity lifecycle workflows, revenue reporting, and pipeline data quality to support executive-level decision making.
• Collaborate with integration teams to maintain seamless data flow between Salesforce and core banking systems, document management platforms, and third-party applications.
• Engage senior business stakeholders regularly to gather requirements, present roadmap updates, and communicate product decisions with clarity and confidence.

REQUIRED QUALIFICATIONS

• 10+ years of product management or product ownership experience, with at least 3 years specifically managing Salesforce platforms in a banking or financial services environment.
• Deep functional knowledge of Salesforce Sales Cloud and/or Financial Services Cloud, including configuration, workflow design, and platform governance.
• Proven experience working with Agile development teams using JIRA, Confluence, or similar tools for backlog and sprint management.
• Strong understanding of banking operations including commercial lending, loan origination, client onboarding, or payments processing.
• Demonstrated ability to manage complex, multi-stakeholder initiatives and communicate results to senior leadership in a fast-paced environment.
• Experience with Salesforce integrations to core banking or enterprise systems (APIs, middleware, data pipelines).
• Must be local to or willing to relocate to Jacksonville, FL (hybrid role); this position is not eligible for visa sponsorship.

TECH STACK:
Salesforce Sales Cloud | Salesforce Financial Services Cloud | Agentforce | Einstein AI | nCino | JIRA | Confluence | Salesforce Flow | REST APIs | MuleSoft | Tableau / CRM Analytics | Salesforce CPQ

PREFERRED QUALIFICATIONS

• Salesforce Certified Administrator, Salesforce Certified Product Owner, or Salesforce Financial Services Cloud Accredited Professional certification.
• Experience with nCino Bank Operating System for commercial loan origination and lifecycle management.
• Familiarity with AI-powered Salesforce features such as Einstein GPT, Agentforce automation, and predictive analytics within banking contexts.
• Background in payments processing, treasury management, or wealth management within a regulated banking environment.
• Experience driving platform adoption initiatives and conducting stakeholder training or change management programs.