The role supports effectivecapital delivery through planning, scheduling, follow-up, documentation, andcross-functional coordination, while also assisting with organization-widetechnology initiatives and alignment of IT requirements that support both projectdelivery and day-to-day operations.
Key Responsibilities
Capital & Police Project Coordination
- Support planning, coordination, scheduling, and milestone tracking for Capital Department and Police-driven capital projects
- Track actions, risks, issues, assumptions, and dependencies; support structured follow-up to ensure timely resolution
- Assist with preparation and maintenance of project documentation, schedules, status reports, dashboards, and meeting materials
- Coordinate with internal departments, Police stakeholders, external partners, consultants, and vendors
IT & Strategic Initiatives Coordination
- Provide coordination and follow-up support for strategic, organization-wide IT and innovation initiatives, including multi-department programs and major readiness efforts (e.g., FIFA World Cup 2026)
- Support alignment between capital delivery schedules, operational requirements, and IT/technology milestones
- Coordinate dependencies across infrastructure, communication systems, applications, data, cybersecurity, and operational technology workstreams
IT Scope Definition & Technical Documentation
- Support development and maintenance of IT scope documentation, including high-level solution descriptions, system inventories, and technical dependency mappings
- Assist with documenting functional and non-functional requirements, including availability, performance, security, data, and reporting requirements
- Coordinate creation and maintenance of technical artefacts such as requirement traceability matrices, interface inventories, integration diagrams, and environment overviews
- Support change control processes related to IT scope, ensuring impacts to cost, schedule, risk, and operations are documented and communicated
IT & Business Requirements Alignment
- Work with various internal and extermal stakeholders to elicit, document, and validate business and operational IT requirements
- Translate business needs into structured requirement documentation suitable for IT planning, estimation, and implementation
- Coordinate reviews and approvals of IT requirements, scope, and deliverables with internal IT teams and external vendors
Data Governance & Technology Integration Support
- Support documentation and coordination related to data governance, including data flows, data ownership, data standards, system integration, and reporting requirements
- Assist with ensuring technology solutions align with enterprise architecture, cybersecurity, privacy, and data governance frameworks
- Support coordination of testing, readiness, and operational handover activities related to IT-enabled solutions
General & Program Support
- Provide supplementary coordination capacity to complement existing internal resources and contractors
- Support consistent communication, documentation control, version management, and audit-ready records
- Perform other related project coordination and strategic initiative support duties as required
Required Qualifications & Experience
- Demonstrated experience supporting IT-enabled projects, capital programs, or large-scale public-sector initiatives
- Proven ability to understand and document complex technology environments, including infrastructure systems (e.g., servers, networks, cloud platforms), communication systems (e.g., voice, radio, data, and networked communications), and passenger-facing or public-facing technologies (e.g., digital signage, information displays, access control, ticketing, or customer information systems)
- Experience reviewing and interpreting system architectures, interface diagrams, data flows, and technical specifications to support planning, coordination, and dependency management
- Experience coordinating between business units, IT teams, and external vendors to align system requirements, scope, and deliverables
- Demonstrated experience producing and maintaining structured project and IT documentation, including requirements, dependency mappings, and integration documentation
- Strong analytical, organizational, and follow-up skills, with the ability to manage multiple priorities in complex, multi-stakeholder environments
Preferred Qualifications
- Experience supporting Police, public safety, transportation, or government organizations
- Familiarity with enterprise IT environments, system integration approaches, and data governance concepts
- Experience supporting digital transformation, innovation initiatives, or major event readiness programs
- Knowledge of project management and delivery methodologies (e.g., PMBOK, Agile, hybrid environments)
Reporting & Working Relationships
- Reports to the Head of Innovation
- Works closely with Capital Department teams, Police stakeholders, IT teams, consultants, and external partners
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