Azure Virtual Desktop Engineer

Azure Virtual Desktop (AVD) Customer Engineer
Role Overview
We are seeking an experienced Azure Virtual Desktop (AVD) Customer Engineer to design, deploy, and operate enterprise-grade virtual desktop and RemoteApp solutions using Microsoft Azure Virtual Desktop, following Microsoft-supported architectures and best practices.
This role is AVD-centric and focuses on host pools, session hosts, identity integration, networking, security, profile management, scaling, and operational performance. The ideal candidate has hands-on experience delivering AVD at scale and supporting customers through architecture design, migration, and steady-state operations.
Key Responsibilities

Design, implement, and support Azure Virtual Desktop (AVD) environments for enterprise customers.

Act as a customer-facing engineer, delivering greenfield deployments, migrations, and operational support.

Provide architectural guidance across Azure compute, storage, networking, identity, and security layers.

Ensure solutions align with Microsoft-supported and documented AVD configurations.
Azure Virtual Desktop Core Responsibilities

Design and deploy Azure Virtual Desktop solutions, including:
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Pooled and Personal host pools
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Windows 11 Enterprise multi-session and single-session desktops
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RemoteApp and full desktop delivery models

Build and manage session host environments using:
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Azure Virtual Machines
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Custom images and image lifecycle management (capture, versioning, updates)

Configure and manage:
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Host pools, application groups, and workspaces
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Scaling plans and capacity optimization
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FSLogix profile management using Azure Files or Azure NetApp Files

Integrate AVD with supported identity models:
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Microsoft Entra ID Hybrid Join or Entra ID Join (where supported)
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Active Directory or Entra Domain Services as required

Secure AVD environments using:
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Conditional Access and Multi-Factor Authentication
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Azure networking controls (VNets, subnets, NSGs, routing)

Troubleshoot and resolve:
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User sign-in and session initialization issues
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Performance and resource contention problems
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Application launch and FSLogix profile issues
Migration & Modernization

Support customer migrations from:
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On-premises VDI platforms (e.g., Citrix Virtual Apps and Desktops, VMware Horizon)
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Legacy Remote Desktop Services (RDS) environments
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Traditional physical desktop deployments

Assist with:
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User persona analysis and workload suitability
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Host pool sizing and cost optimization
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Positioning Azure Virtual Desktop vs Windows 365 based on supported Microsoft guidance
Windows, Identity & Security Integration

Configure and secure Windows 10/11 Enterprise images for virtual desktop use.

Integrate AVD with:
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Microsoft Entra ID
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Conditional Access and Zero Trust access policies

Implement security controls including:
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Microsoft Defender for Endpoint
o
OS hardening and recommended security baselines

Collaborate with endpoint management teams using Microsoft Intune where applicable.
Troubleshooting & Automation

Perform advanced troubleshooting across:
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AVD session hosts and control plane dependencies
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FSLogix profiles and storage layers
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Azure networking and identity flows

Use supported tooling such as:
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Azure Monitor and Log Analytics
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Event Viewer and FSLogix diagnostics

Automate deployments and operational tasks using:
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PowerShell
o
ARM or Bicep templates
o
Azure CLI

Maintain clear, customer-ready documentation and operational handover materials.
Required Skills & Experience

Strong hands-on experience with Azure Virtual Desktop in enterprise environments.

Proven experience with:
o
Pooled and personal host pools
o
Windows 11 Enterprise multi-session workloads
o
FSLogix profile management

Solid understanding of:
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Azure compute, storage, and networking fundamentals
o
Identity-driven access and Conditional Access

Experience delivering solutions in a partner, MSP, or consulting environment.

Excellent troubleshooting, communication, and customer engagement skills.