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Desktop support technician

Milwaukee, WI, US • Posted 1 day ago • Updated 1 day ago

Contract W2

12 Months

On-site

$20 - $22/hr

K-Tek Resourcing LLC

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Customer Service
Field Service
Network
SLA
Audiovisual

Summary

About Job role

As a member of the Field Service Operations team the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands and eyes support to other IT teams including Audio Visual, Network, and Servers.

Job Description

As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

Manage the reporting of SLAs, Adherence of SLA and contract

Manage shift and shift planning including on call roster

Manage Resource productivity

Enable the team with training and development

Ensure security compliance

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10411276
Position Id: 8983038
Posted 1 day ago

Company Info

About K-Tek Resourcing LLC

Vision

To be a trusted partner and advisor to our customers

Mission

At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.

Who We Are & What We Do

K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years. We have been consistently achieving a growth of 30% Year on Year. We have an extensive experience of working in domains including BFSI, Retail, Healthcare and Pharma, Oil & Gas, Travel & Hospitality and Insurance. The technologies we service are IT Infrastructure, Mobile Technologies, Cloud & Big Data Solutions. We understand the needs of our customers and provide them with customized solutions and resources with the tenet of being the "First Time Right".

Values

-Commitment to our customers success through Integrity

-Excellence through Quality

-Growth through customer value creation

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Contact the job poster

Aditya Chauhan

Recruiter @ K-Tek Resourcing LLC

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