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Desktop Support Specialist

Sanford, NC, US • Posted 10 hours ago • Updated 10 hours ago

Contract Corp To Corp

Contract W2

12 Months

On-site

$44/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

DESKTOP SUPPORT
IT SUPPORT
HELP DESK
COMPUTER HARDWARE
NETWORKING PROTOCOLS
COMMUNICATIONS
PROJECT MANAGEMENT
AGILE
SYSTEM SECURITY
IT SECURITY

Summary

HonorVet Technologies is a Service-Disabled Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there's a fit worth exploring.

Title- Desktop Support Specialist
Duration- 12 months (possible extension)
Location- Sanford, NC 27330 (Onsite)

Job Details-
This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support in the Sanford, NC area. Travel is required.

Key Responsibilities-

Client Services use technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
Communicates status of progress to the customer.
Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system.
Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems.
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Installs and images new computers and loads appropriate software for customers.
Deploys new business applications as needed.
Installs local and network printers and other peripherals and configuration of same.
Responsible for user data and migration of profiles as computers are replaced.
Stays abreast of current technology in a changing environment.
Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.

Project Management-

Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
Provides status on project work to management.

Develop and maintain appropriate documentation for all responsible areas-

This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for.
This documentation is to be used by team members for operational standards of daily work.
This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
All documentation should be reviewed annually.

System Security-

It is the responsibility of all Technical Services Staff to be aware of security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

Required Skills-

Technical expertise and understanding of business needs
IT incident and problem service desk tickets
Computer hardware, software, peripherals and components
Networking protocols and communications
Installs and images new computers
Deploys new business applications
Local and network printers and other peripherals
User data and migration of profiles
Data storage, network reservations, data restores
AD, email, NCID, CITRIX, etc.
Application issues
Network issues
Project Management
Creating and maintaining documentation of process and procedures
Operational Level Agreements (IT internal)
Service Level Agreements (IT external)
System Security
IT Security Policies and standards

If you are interested, feel free to reach out to me directly at or call/text

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90941473
Position Id: 26-23180
Posted 10 hours ago

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