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Technical Services Associate

Chantilly, VA, US • Posted 2 hours ago • Updated 2 hours ago

Full Time

On-site

USD $40,001.00 - 80,000.00 per year

SAIC

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Job Details

Skills

Adaptability
Customer Service
IT Service Management
Product Support
Wireless Communication
Issue Tracking
System Imaging
Documentation
Videoconferencing
Scheduling
Testing
Management
Supervision
Audiovisual
AV
VTC
Security+
Security Clearance
Continuous Integration
Technical Support
Computer Hardware
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2617472

Location: Chantilly, VA, US

Date Posted: 2026-09-30

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: TS.SCI

Clearance Level Must Be Able to Obtain: TS/SCI with Poly

Potential for Remote Work: ORA_ON_SITE

Description

We are seeking a motivated and adaptable professional to join our team as a Technical Services Associate. This is an exciting opportunity for motivated individuals who enjoy tackling technical challenges and providing exceptional customer service, join our team and contribute to solving complex IT challenges in support of our mission! This position is onsite and located in our Chantilly VA office.

Role Overview - Technical Services:

Provide technical support to field engineers, technicians, and product support teams in diagnosing, troubleshooting, and repairing computer systems, software, networked, and wireless systems.
Manage work assignments and tasks through a ticketing system.
Assist with computer moves, system imaging, deployment, and ensure proper documentation of equipment reception and removal.
Maintain and update accurate asset records.
Support video-teleconferencing (VTC) and audiovisual events, including scheduling, setup, testing, and troubleshooting.
Work independently in a fast-paced environment, managing AV/VTC events with minimal supervision when necessary.
Develop and implement procedures, policies, and technical solutions to address customers' AV and VTC requirements.
Participate in handling AV and VTC installations as well as hardware upgrades.

Qualifications

Required Certifications:

Candidates must have a Bachelors Degree and 0-2 years of experience. 4 additional years of experience can be used in lieu of a degree.
Security+ Certification.
Active TS/SCI clearance with the ability to obtain and maintain a CI Poly.
Must be able to lift 30 lbs.
Experience providing onsite technical support.
1-2 years of experience doing hardware updates.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2617472
Posted 2 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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