Endpoint Engineer

Our client seeks a Desktop Engineer who will be responsible for advanced and in-depth troubleshooting of Windows 11 operating systems, Azure Virtual Desktop, and Microsoft Office applications, as well as the management and support of iOS mobile devices and third-party applications. This role requires expert-level proficiency in Microsoft System Center Configuration Manager (SCCM), Microsoft Intune, and Azure Virtual Desktop for endpoint management, deployment, and security. The Desktop Engineer leads efforts to resolve complex technical issues and optimize endpoint environments.

Principal Duties and Responsibilities:

• Execute advanced, in-depth troubleshooting and root cause analysis for issues related to Windows 11 operating systems, Azure Virtual Desktop, Microsoft Office applications, iOS mobile devices, and third-party applications
• Act as the subject matter expert for SCCM, Intune, and Azure Virtual Desktop, designing, implementing, and optimizing endpoint management solutions
• Build and maintain automated workflows for deployment, updates, and application packaging of Windows 11 operating systems and Azure Virtual Desktop using SCCM and Intune
• Partner with cross-functional teams to define and enforce endpoint security policies, focusing on Windows 11 operating systems, Azure Virtual Desktop, Office environments, iOS mobile devices, and third-party applications
• Produce and maintain comprehensive documentation and training materials for troubleshooting procedures and endpoint management processes
• Recommend and implement improvements to endpoints to ensure optimal performance and reliability of applications
• Monitor technology standards and trends to ensure best practices in endpoint management and troubleshooting
• Engineer and deploy customized Windows OS images, applications, and drivers across all supported desktop, laptop, and Azure Virtual Desktop platforms
• Assemble and update application packages on a consistent basis
• Diagnose and resolve endpoint-related issues, ensuring minimal impact on user productivity.
• Administer Group Policy and Group Policy Preference objects in support of Windows 11 and Office 365 environments
• Coordinate escalation and troubleshooting of third-party software and hardware vendor issues
• Leverage SCCM and Intune for patch management, software distribution, and inventory control
• Enforce best practices for system updates, ensuring a secure and up-to-date endpoint environment
• Script and maintain automation solutions to streamline endpoint management tasks
• Automate repetitive processes through scripting solutions to improve overall efficiency

Position Specific Skills and Requirements:

• Possesses over 8 years of experience in Endpoint Engineering
• Demonstrated expertise in Windows 11 operating system architecture, Azure Virtual Desktop, servicing, and in-depth troubleshooting
• Advanced proficiency in SCCM, Intune, and Azure Virtual Desktop, including custom configuration, deployment, and reporting
• Experience managing and troubleshooting iOS mobile devices and third-party applications in an enterprise environment
• In-depth knowledge of Office application troubleshooting, including plugin and integration issues
• Experience with PowerShell scripting for automation and diagnostics in Windows 11 environments
• Strong analytical and problem-solving skills, with a proven track record of resolving complex technical issues
• Excellent communication skills for documenting solutions and training team members
• Experience with antivirus client and policy management tools, such as Microsoft Defender
• Experience with Group Policy Object and Group Policy Preference customizations
• Proficiency with endpoint troubleshooting tools such as Process Monitor

Education and General Requirements:

• Bachelor’s degree, preferably with a strong academic record.
• Professional certifications a plus
• Attributes expected of all candidates include responsibility, honesty, reliability, initiative, patience, attention to detail, determination, taking pride in one’s work, and a desire to learn
• Interpersonal skills necessary to interact and work productively as part of the Information Systems team, delivering high-quality services to the Firm and our clients
• Ability to meet deadlines and effectively complete operational and project-based assignments
• Ability to communicate effectively, in person and in writing, with Firm personnel at all levels and outside parties as necessary
• Ability to work independently and contribute to team goals

Attendance Requirements:

• On-site during normal working hours and available as necessary before or after normal working hours to work at the Firm, over the telephone, or at off-site meetings, to meet the demands of the job and the needs of the Firm.
• Expected to carry a wireless email device and respond when necessary

Travel Requirements:

• Ability to engage in off-site travel as required from time to time, in order to meet the demands of the job, and the needs of the Firm

JobID: 48019