job summary:
Position Summary
The IT Analyst serves as the primary local and corporate liaison for all technology-related operations at the OPCO. This role is responsible for ensuring the reliability, performance, and security of all local technology infrastructure, user devices, software systems, and communications. The IT Analyst supports employees across all shifts in a 24/7 environment and works closely with corporate and regional IT teams to coordinate system upgrades, equipment installations, user provisioning, and issue resolution.
This position requires strong problem-solving skills, the ability to manage multiple high-priority tasks simultaneously, excellent communication, and a hands-on approach to supporting both hardware and software needs in a fast-paced distribution environment.
Key Responsibilities
Corporate IT Coordination
Serve as the OPCO's primary point of contact for corporate and regional IT.
Coordinate system upgrades, installations, and corporate-level IT initiatives.
Manage communication between corporate IT teams, local leadership, and end users.
Track, store, and return hardware as required for corporate projects.
Infrastructure & Systems Management
Support installation and maintenance of server upgrades and related hardware.
Coordinate backup internet installation and maintenance (e.g., Starlink setup) when required.
Oversee upgrades to printer management systems, including troubleshooting and user support.
Assist with network equipment repairs and manage third-party vendor interactions for warehouse connectivity projects.
User Device Lifecycle & Security
Identify user devices requiring upgrades to meet current security requirements (e.g., Windows 11 migration).
Configure, deploy, and troubleshoot new laptops and desktops-typically requiring 1-2 days per device depending on user needs.
Reimage, repair, and repurpose returned or outdated equipment.
Manage weekly admin code access needed for system installations and configuration changes.
Employee Onboarding & Access Provisioning
Act as the point person for IT-related onboarding for all new employees requiring technology.
Request equipment through corporate systems (STAR Online) and ensure timely delivery.
Build and configure user profiles across multiple corporate and local systems, including:
MFA, Foodstar, Dashboard, Mealticket, Marketwatch, OMS, Customer First, SAP, Email, phone systems, and others.
Configure and deploy sales rep laptops, often requiring a complex 3-day setup process.
Set up desk phones, kiosk computers, and job-specific application access.
Application Administration & Data Maintenance
Manage weekly updates and adjustments to sales rep access across OMS and Dashboard.
Create and maintain pricing chain link groups in the OMS system as requested by DSMs.
Research and remove outdated chain links to ensure accurate customer group pricing.
Support AS400, OMS, Foodstar, and other line-of-business applications.
Technical Support & Troubleshooting
Provide first-line troubleshooting for all technical issues across the OPCO, including:
Laptops, desktops, printers, monitors, phones, Wi-Fi, AS400, OMS, cameras, badge systems, and software access.
Diagnose issues locally, research solutions, and submit IT tickets when escalation is required.
Respond to issues as they arise, often interrupting ongoing work to ensure continuous operational productivity.
Support employees across all shifts, including early mornings, nights, and weekends as needed.
24/7 Operational Support
Respond to after-hours issues from night managers, warehouse employees, and sales reps.
Provide timely remote assistance or create tickets for corporate escalation when off-site.
Maintain business continuity by offering temporary equipment solutions (e.g., loaner laptops).
Qualifications
Required
Strong technical troubleshooting and diagnostic skills.
Experience supporting Windows operating systems, especially Windows 11.
Ability to manage multiple software platforms and user access systems.
Excellent communication and coordination skills with both technical and non-technical users.
Ability to work independently, prioritize tasks, and manage time effectively.
Willingness to provide support outside standard business hours.
Preferred
Experience in a foodservice distribution environment.
Knowledge of corporate applications such as Foodstar, OMS, Dashboard, SAP, and AS400.
Familiarity with network infrastructure, server rooms, and hardware installation.
Work Environment
Fast-paced, operationally driven distribution center with 24/7 activity.
Requires hands-on work with hardware, walking throughout warehouse and office areas.
Occasional weekend or after-hours work may be necessary for installations, upgrades, or issue resolution.
location: Cairo, Georgia
job type: Contract
salary: $20 - 25 per hour
work hours: 8am to 5pm
education: No Degree Required
responsibilities:
Position Summary
The IT Analyst serves as the primary local and corporate liaison for all technology-related operations at the OPCO. This role is responsible for ensuring the reliability, performance, and security of all local technology infrastructure, user devices, software systems, and communications. The IT Analyst supports employees across all shifts in a 24/7 environment and works closely with corporate and regional IT teams to coordinate system upgrades, equipment installations, user provisioning, and issue resolution.
This position requires strong problem-solving skills, the ability to manage multiple high-priority tasks simultaneously, excellent communication, and a hands-on approach to supporting both hardware and software needs in a fast-paced distribution environment.
Key Responsibilities
Corporate IT Coordination
- Serve as the OPCO's primary point of contact for corporate and regional IT.
- Coordinate system upgrades, installations, and corporate-level IT initiatives.
- Manage communication between corporate IT teams, local leadership, and end users.
- Track, store, and return hardware as required for corporate projects.
Infrastructure & Systems Management
- Support installation and maintenance of server upgrades and related hardware.
- Coordinate backup internet installation and maintenance (e.g., Starlink setup) when required.
- Oversee upgrades to printer management systems, including troubleshooting and user support.
- Assist with network equipment repairs and manage third-party vendor interactions for warehouse connectivity projects.
User Device Lifecycle & Security
- Identify user devices requiring upgrades to meet current security requirements (e.g., Windows 11 migration).
- Configure, deploy, and troubleshoot new laptops and desktops-typically requiring 1-2 days per device depending on user needs.
- Reimage, repair, and repurpose returned or outdated equipment.
- Manage weekly admin code access needed for system installations and configuration changes.
Employee Onboarding & Access Provisioning
- Act as the point person for IT-related onboarding for all new employees requiring technology.
- Request equipment through corporate systems (STAR Online) and ensure timely delivery.
- Build and configure user profiles across multiple corporate and local systems, including:
- MFA, Foodstar, Dashboard, Mealticket, Marketwatch, OMS, Customer First, SAP, Email, phone systems , and others.
- Configure and deploy sales rep laptops, often requiring a complex 3-day setup process.
- Set up desk phones, kiosk computers, and job-specific application access.
Application Administration & Data Maintenance
- Manage weekly updates and adjustments to sales rep access across OMS and Dashboard .
- Create and maintain pricing chain link groups in the OMS system as requested by DSMs.
- Research and remove outdated chain links to ensure accurate customer group pricing.
- Support AS400, OMS, Foodstar, and other line-of-business applications.
Technical Support & Troubleshooting
- Provide first-line troubleshooting for all technical issues across the OPCO, including:
- Laptops, desktops, printers, monitors, phones, Wi-Fi, AS400, OMS, cameras, badge systems, and software access.
- Diagnose issues locally, research solutions, and submit IT tickets when escalation is required.
- Respond to issues as they arise, often interrupting ongoing work to ensure continuous operati
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