Job#: 3036853 Job Description: Sr. Platform Engineer
Location: Orlando, Florida (Onsite)
Role Overview
We are seeking a Senior Platform Engineer responsible for advanced troubleshooting and operational support across critical technology platforms. This role acts as a technical escalation point, coordinating with business stakeholders, internal infrastructure teams, and external vendors to diagnose issues, drive resolution, and improve platform stability over time.
Key Responsibilities
- Provide vendor-based software support and serve as the technical point of contact for vendors, peers, and infrastructure operations partners.
- Triage incidents by identifying symptoms, determining ownership, and engaging the appropriate teams to drive timely resolution.
- Apply security best practices and coordinate with vendors as needed to implement required controls and remediation.
- Support multiple levels of testing prior to upgrades or releases of infrastructure, software, and service-layer components.
- Perform daily operational activities to maintain platform availability, stability, and performance.
- Evaluate, develop, and implement tools and automation to improve platform administration, maintenance, and operational efficiency.
- Participate in incident, problem, and change management processes.
- Contribute to the planning and execution of projects supporting business-unit initiatives, infrastructure updates, and roadmap delivery.
- Proactively ensure compliance with applicable security standards and create required system documentation.
- Participate in a 24/7 on-call rotation.
Required Qualifications
Education: Bachelor's Degree or equivalent experience.
Experience: A minimum of five years of experience in advanced troubleshooting, with the ability to independently assess complex situations, isolate root causes, and implement or coordinate effective resolutions.
Technical Skills:- Database experience, including writing SQL queries to access and manipulate data in Microsoft SQL Server and Oracle.
- Working knowledge of Windows Server environments to partner with vendors and internal teams.
- Understanding of networking fundamentals, including data flows, firewall concepts, and connectivity troubleshooting.
- Strong interpersonal skills with the ability to work closely with vendors and business partners, translating needs into technical actions.
Preferred Qualifications
- Experience supporting cloud-hosted services such as Azure, AWS, and/or Google Cloud Platform.
- Experience with IT service management tools, for example, ServiceNow.
- Familiarity with CI/CD deployment practices and tooling, such as Azure DevOps.
- Experience in regulated or operationally complex environments, such as cruise operations, medical systems, risk management, or logistics.
- Experience with applications like AMOS, SeaCare, Crunchtime, or MXP.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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