Technical Suppory

job summary:

Randstad Digital is hiring and we're looking for someone like YOU to join our team! If you are seeking a new opportunity, looking to grow in your career, or you know someone who is - we want to hear from you! Take a look at the below opportunity, or feel free to visit RandstadUSA.com to view and apply.

location: Frisco, Texas

job type: Contract

salary: $23.37 - 25.87 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

Key Responsibilities

• Front-Counter Support: Acting as the primary internal user-facing support system, assisting employees as they walk up to the IT kiosk.
• Hardware/Software Troubleshooting: Handling issues related to Macs, Windows PCs, and mobile device enrollment and application installations.
• Ticket Management: Working actively from a walk-up kiosk queue using ServiceNow. There is no strict daily ticket quota to hit, but candidates must actively pick up and resolve requests.

Required Skills & Candidate Profile

• Customer Service (Top Priority): The manager emphasized that excellent customer service and communication skills are the most critical requirements for this role. Resumes must show clear experience interacting directly with end-users, rather than just back-end or remote desk-side support.
• Technical Autonomy: The environment lacks extensive documentation, so candidates must be fast learners, autonomous, and comfortable problem-solving on the fly.
• Tech Stack: Must be comfortable troubleshooting Windows, Macs, and mobile devices, and using ServiceNow.
• Certifications: CompTIA A+ is a nice-to-have to prove baseline troubleshooting knowledge, but there are no mandatory certifications.

qualifications:

At least 1 year of experience in tech support and administration

At least 1 year of remote tech administration and end user support

At least 1 year of experience with Windows 10

At least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.