PC/Mac Desktop Support Specialist
Bethesda, MD, US • Posted 2 days ago • Updated 2 days agoInternational Software Systems, Inc
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Job Details
Skills
- PC/Windows Support Macintosh
Summary
seeking a highly motivated, flexible, organized, and detail-oriented PC/Mac Desktop Support Specialist to join our dynamic team in Bethesda, MD. If you want to learn, grow, and help then this is the job for you. We support a project/customer that "seeks to better understand, treat, and ultimately prevent infectious, immunologic, and allergic disease seeks fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to enhance health, lengthen life, and reduce illness and disability.” Our work here supports a vital mission and has significant impact on the medical and scientific communities we serve. This position will include the following responsibilities.
Responsibilities:
- Customer Support – Provide prompt, knowledgeable, and professional customer support to our customer base. We support customers that are both local and remote and cover a wide range of technical proficiency. As the customer-facing arm of NIAID IT support we are expected to perform our duties with a high level of competency and courtesy.
- Desktop Support - Provide technical support on software, hardware, and operating systems (Windows and MacOS), including installations, configurations, maintenance, troubleshooting, imaging new systems and processing outgoing surpldonation systems, preparing GFE laptops and phones for international travel. Also includes printer support, setup/troubleshooting VoIP phones and setup/configuration
- Mobile Device Support – Support managed mobile devices on iOS and Android
· Respond to incident and request tickets in a timely fashion and document all activity related to a ticket.
· Escalates tickets appropriately.
· Projection Unit: Schedule, setup and breakdown.
Basic Qualifications:
- 2+ years of customer service experience
· 1 to 3 years exp. with Windows 10
· 1 to 3 years exp. with Macintosh operating systems
· 1 to 3 years exp. with Network and re-imaging workstations
Preferred Skills:
- PC/Windows Support
- Macintosh
- iOS and Android
- Active Directory
- Microsoft Office 365
- Microsoft Teams
- Knowledge of Windows Firewall and related settings
- Experience with full disk encryption on both Windows and Macintosh computers
- Knowledge of an enterprise network infrastructure, including Active Directory and Group Policies
- Desktop/Customer Support:
- Provide technical support on software, hardware and operating systems (Linux, Macintosh, Windows), including installations, configurations, maintenance, and troubleshooting.
- Knowledge about personal computers – desktops, laptops, hybrids. Also including BIOS and hardware configurations and drivers.
- Remediate configuration management baseline and policy non-compliance and resolve security vulnerabilities.
- Troubleshoot and support Microsoft (Office) 365 and Adobe products, also various scientific software applications.
- Configure new computer systems and related peripherals for users.
- Image new systems and process outgoing surpldonation systems.
- Prepare government-furnished laptops and phones for international travel.
- Provide printer support, setup/troubleshoot VoIP phones.
- Setup/configure/troubleshoot government-provided mobile devices.
- Assist with Microsoft Teams, Office 365, and OneDrive usage.
- Basic network troubleshooting on a TCP/IP network.
- Providing remote customer support via multiple methods.
Education:
- High School Diploma or higher
- Dice Id: 10106963
- Position Id: 8899500
- Posted 2 days ago
Company Info
International Software Systems, Inc. (ISSI) stands as a prominent IT services provider in Greenbelt, Maryland. Our mission is to deliver exceptional solutions to a diverse range of clients, including Federal, State, Local, and Commercial organizations. With a remarkable history spanning 28 years, ISSI has made significant strides in the industry, establishing offices in California, Florida, and Dallas and offshore facilities in Hyderabad, India, to expand our global reach.
Client satisfaction is our paramount priority at ISSI. We take immense pride in being recognized as an Innovative, Strategic, Sustainable, and Insightful partner by our clients, rather than simply a vendor. Our guiding principle is elegantly simple "Customer First, Cheers Later!"
As a minority-owned small business, we exemplify a commitment to diversity and inclusivity. Our dedication to quality and excellence is evident through our ISO 9001:2015 and 27001:2013 certifications, as well as our CMMI Level 3 certification, attesting to our adherence to industry-leading standards and best practices.
We efficiently cater to various governmental and commercial projects through GSA MAS Schedule, CMS-SPARC, Seaport-e, MD State CATS+, Prince George's CATS, WSSC CATS, CIO-SP3, ITSSC II, and other channels. Additionally, our Minority Business Enterprise (MBE) certifications in Maryland and Virginia solidify our standing as a trusted and reliable partner in the industry.
At ISSI, we thrive on building strong relationships with our clients, always aiming to surpass their expectations by providing innovative solutions that drive their success. We believe in staying ahead of the technological curve, enabling us to adapt and flourish in an ever-evolving IT landscape.
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