CRTC Operations Specialist

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

OverviewMilestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

Global Security is seeking a CRTC Operations Specialist (contractor) to support and develop the Executive Protection (EP), Cyber Risk, and Technical Countermeasures (CRTC) team's security programs and operational capabilities. This is a hybrid role that blends field/operational support (travel, readiness, incident response) with program and operations execution (workflows, metrics, vendor coordination, and leadership briefings).

The ideal candidate builds trust quickly with stakeholders and can translate ambiguous risk and operational needs into scalable programs, workflows, and measurable outcomes.

The successful candidate will:
- Build strong relationships with internal stakeholders, partner teams, and industry peers
- Apply creative problem-solving to complex operational and risk challenges
- Communicate the business value of security programs and risk management strategies
- Learn quickly and synthesize large amounts of new information into actionable outputsResponsibilitiesProgram, Risk, and Workflow Execution
- Identify and assess emerging security risks relevant to executive protection and sensitive operations; document impact, likelihood, and mitigations
- Deliver tactical outputs and strategic projects that reduce risk (e.g., playbooks, SOPs, checklists, escalation paths, intake/triage workflows)
- Support and develop policies, procedures, and improved operational workflows across EP/CRTC
- Work with stakeholders to identify, scope, and prioritize new and existing initiatives within the portfolio

Communications, Stakeholders, and Enablement
- Develop robust relationships with client stakeholders, partner security teams, and trusted external peers
- Brief leadership on emerging risks, operational gaps, and recommended strategies in clear, decision-oriented formats
- Leverage tools, technologies, and AI platforms to improve efficiency (automation, reporting, knowledge management, and documentation quality)
- Support training, exercises, and readiness programs; help track completion and maintain operational standards

Operational & Field Support
- Support EP/CRTC operational activities, including travel support, readiness, and time-sensitive tasking
- Respond quickly and creatively to security incidents, escalations, or crisis response, coordinating stakeholders and driving follow-through
- Support technical countermeasure operations as needed (e.g., equipment readiness, deployment coordination, documentation, and continuous improvement)
- Participate in on-call/weekend coverage as required. Approximately 35% of work may occur after hours, based on operational needs, travel, or incident response
- Regular travel is required

Vendor Management
- Manage, oversee, and provide feedback on vendors, including performance tracking and capability assessments
- Support planning for vendor coverage, tooling needs, and service improvementsQualifications (Required)- Relevant educational background and/or equivalent professional experience
- 3-5 years experience supporting security programs and leading projects (planning, execution, stakeholder alignment, delivery)
- Demonstrated experience in at least one of the following domains: Technical Countermeasures/TSCM, information/cyber security operations, executive protection operations, or closely related security operations work
- Strong written and verbal communication skills, including comfort presenting and fielding strategic questions in real time
- Strong organizational skills: prioritization, attention to detail, follow-through, and ability to manage multiple workstreams in a fast-paced environment
- Working knowledge of operational workflows and how to communicate business value, tradeoffs, and resourcing needsQualifications (Preferred)- Experience building or improving risk methodologies (intake, triage, escalation, tracking, governance)
- Experience developing metrics/KPIs and recurring operational reporting
- Vendor management experience (SOWs, performance reviews, renewal/coverage planning)
- Experience producing incident after-action reports, case studies, and operational advisories

Compensation

Estimated Pay Range: 90K-110K per year

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.