Title: ITSM / ITAM Business Analyst
Location: Washington DC (Hybrid)
Duration: 12+ Month Contract
Required / desired skills and experience
12+ years' progressive experience in IT Asset Management, hardware lifecycle management, IT operations, or related roles. (Highly experienced individual; equivalent demonstrable experience will be considered.)
- 10+ years' experience working with ITSM/ITAM/CMDB platforms (e.g ServiceNow ITAM, Ivanti, Flexera, Lansweeper) and capability to author functional design and configuration specifications.
Proven experience defining systems scope and translating business needs into technical/process requirements; producing functional specifications and runbooks.
Strong experience with vendor management, warranty coordination, and third-party service negotiations.
Demonstrated experience in process design, change management, andleading cross-functional projects through full lifecycle (requirements implementation validation support).
Advanced Excel and reporting skills; experience building dashboards andanalytics to drive operational decisions.
Hands-on experience supporting data reconciliation, inventory audits, and dataquality improvement projects.
Excellent stakeholder engagement, communication, and facilitation skills; ability to build trust between business and IT.
Experience with security and data-wiping standards and secure disposal processes; familianity with environmental compliance requirements.
Bachelor's degree in IT, Information Systems, Business, or related field preferred; or equivalent experience (minimum 15-20 years' relevant experience may substitute).
Professional certifications: ITIL (v3/4), CompTIA A+, CISSP, Certified ITAM
Professional (CITAM), PMP or equivalent.
Other competencies and expectations
Problem-solver with strong analytical skills; able to review large volumes of information and extract key insights to recommend pragmatic courses of action.
Able to author white papers, solution recommendations, and business cases to support program investments and strategic initiatives.
Comfortable operating with general supervision but able to independently lead complex initiatives and provide consultative guidance.
Demonstrable track record of improving hardware reliability, reducing costs, and raising compliance and documentation standards.
IAITAM certifications (HAM or CHAMP)
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