Salesforce Business analyst

Job Title: Salesforce Business analyst

Contract

Job Description:

Our Healthcare client is seeking an experienced Salesforce Business Analyst to support business stakeholders by gathering, analyzing, and translating requirements into scalable Salesforce solutions. The ideal candidate will have strong experience working with Salesforce platforms and cross-functional teams to drive business process improvements.

Key Responsibilities

• Gather, analyze, and document business requirements from stakeholders across multiple teams
• Act as a liaison between business users and Salesforce technical teams
• Translate business needs into functional specifications, user stories, and acceptance criteria
• Support Salesforce implementations, enhancements, and integrations
• Conduct gap analysis and recommend process improvements leveraging Salesforce best practices
• Collaborate with developers, admins, and QA teams throughout the SDLC
• Participate in sprint planning, backlog grooming, and UAT activities
• Prepare and maintain documentation including BRDs, FRDs, process flows, and test cases
• Ensure solutions align with client security, compliance, and governance standards

Required Skills & Qualifications

• 5+ years of experience as a Business Analyst, with 3+ years on Salesforce
• Strong knowledge of Salesforce Sales Cloud, Service Cloud, and/or Health Cloud
• Experience with Salesforce objects, workflows, validation rules, and reports
• Hands-on experience with Agile/Scrum methodologies
• Proficiency in requirement-gathering techniques and documentation
• Strong communication and stakeholder management skills
• Experience working in large enterprise environments

Preferred Qualifications

• Salesforce certifications (Salesforce Business Analyst, Administrator, or equivalent)
• Experience in healthcare, insurance, or pharmacy domains
• Familiarity with Salesforce integrations and APIs
• Experience with tools like Jira, Confluence, or Azure DevOps

Education

Bachelor s degree in Business, Information Systems, Computer Science, or a related field.