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JIRA End User Support Specialist

Pleasanton, CA, US • Posted 1 day ago • Updated 1 day ago

Contract W2

Contract Corp To Corp

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Agile
Change Management
Coaching
Communication
Dashboard
Facilitation
Help Desk
JIRA

Summary

We are looking for JIRA End User Support Specialist for our client in Pleasanton, CA

Job Title: JIRA End User Support Specialist

Job Location: Pleasanton, CA

Job Type: Contract

Job Overview:

Pay Range: $55hr - $60hr

Required Skills And Experience:

3+ years in a Jira end user support, adoption or training role.
Strong facilitation and training delivery skills comfortable presenting to technical and non-technical audiences.
Solid Jira Software and Jira Service Management end user knowledge.
Experience in agile environments Scrum and Kanban coaching experience preferred.
Strong written and verbal communication skills.
Experience managing a helpdesk or service desk function.
Familiarity with change management communication best practices.

Key Responsibilities:

Design and deliver Jira and Agile training programmes onboarding, re and advanced sessions.
Manage the CoE service desk queue triage, resolve and escalate user requests
Drive Jira adoption across the organisation track metrics, identify low-adoption teams and run targeted engagement campaigns.
Handle minor enhancement requests custom views, filters, basic board configurations and simple dashboards within approved standards.
Lead end user change communications and training for each phase of the Jira redesign rollout.
Produce and maintain self-service training materials guides, videos and FAQs.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: CA_JEUS_0422
Posted 1 day ago

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