Cloud Engineer

Cloud Engineer Houston, Texas (Hybrid) 6 Months Contract to Hire
Qualifications Bachelor s degree or equivalent experience (CS or MIS is preferred) 5-7 years experience supporting and implementing technology solutions Microsoft Certified: Azure Administrator Associate AZ-104, Azure Fundamentals AZ-900, VMware VCP 6, or equivalent certifications Thorough knowledge of and willingness to learn new technologies Ability to design and architect solutions and develop and present technical proposals Ability to communicate strategies and best practices during design and implementation Fundamental knowledge of project methodologies Proven experience supporting Microsoft O365/Azure as well as other third party supported applications Proven experience supporting Microsoft Solutions and knowledge of licensing through a Cloud Solutions Provider (CSP) Leading, mangaging and supporting Azure Architecture Ability to support Azure AVD cloud computing environments Ability to build Azure networks and related items such as VNet Gateways, peering, landing zones Ability to manage and support both on-premises Active directory and Entra Automation of processes from technologies such as power apps Programming language python, JSON,c++ etc.. Intune\Autopilot configuration management and policy creation Ability to support and manage storage solutions and Architecture Knowledge of and ability to manage and support VM technologies VMware/Hyper-V IOS / Apple MDM Windows OS experience Windows server OS experience Windows Migration and upgrade tactics BCDR strategies and implementation Linux experience of current LTS supported platforms API Integration SQL and database experience Some Project management experience. RMM experience Relevant experience using ticketing systems such as (ConnectWise , HaloPSA, Jira, FreshDesk, etc.) Knowledge of network architecture including (Cisco, SonicWALL, Azure) Knowledge of storage architectures and systems including SAN administration, storage and server virtualization (Hyper-V and VMware) and consolidation Disaster recovery strategy, planning and administration (both on and offsite/cloud) Demonstrated abilities preparing documentation and training materials
Preferred Characteristics Out-of-the-box thinker with the ability to understand client s technology needs and present cost-effective technology solutions and recommendations Willing to participate on special projects while managing individual tasks Ability to recommend and implement tools necessary to improve service delivery and quality Previous experience within a consulting organization or providing similar services internally Experience with pre-sales and post-sales support within a customer facing professional services organization Experience with working in an IT Service Management ticketing system such as ConnectWise Ability to deliver technical documentation such as bill of materials, statements of work, as-builts, and topology diagrams Experienced troubleshooting networking and connectivity issues Experienced with IT asset tracking systems Proven experience meeting client s business objectives Experience managing escalation of client issues in a timely manner Detail oriented with a focus on time management Excellent written and verbal communication skills Must be a team player with outstanding customer service skills Essential Functions Provide help desk escalation support as described above Proficiency in English Advanced troubleshooting and multi-tasking skills Ability to deal with stress and time sensitive matters Availability on nights, weekends and holidays as required by client needs Availability to work in-office for managing and collaborating with IT help desk teams Ability to collaborate and provide mentorship as a subject matter expert with the team Communicate via email, phone, Teams and in-person Willing to commute to client sites (less than 20% travel) Some on-call support will be required