ServiceNow Senior System Administrator

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required:
None

Job Family:
IT Infrastructure and Operations

Job Qualifications:

Skills:
Active Directory (AD), ITIL Framework, ServiceNow Administration, ServiceNow IT Service Management (ITSM), ServiceNow Platform Governance
Certifications:
None
Experience:
5 + years of related experience
ship Required:
No

Job Description:

Advance how our customers operate while you advance your career. Join GDIT as a ServiceNow Senior System Administrator and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT
As a ServiceNow Senior System Administrator the work you'll do at GDIT will be impactful to the mission of our organization. You will play a crucial role in the following:

• Responsible for the administration and support of the organization's IT systems and infrastructure via the ServiceNow platform, which is a critical component that is used 24x7x365 in support of IT, Finance, HR, Security and more.
• Works within an Agile team, supporting the Product Owner
• Gathers user requirements to write stories that effectively and efficiently capture their needs and functionality
• Gathers, analyzes, documents, and defines detailed requirements, scope, and objectives by liaising with users and stakeholders
• Collaborates with stakeholders to understand business needs and requirements and provide appropriate solutions
• Monitors performance and troubleshoots complex issues
• Light development work, primarily with catalog items (must have experience working with update sets).
• Conducts security and/or other audits and assessments to ensure compliance with organization policies and regulatory requirements
• Participates in disaster recover drills and business continuity planning
• Provides support to end users and other IT staff by resolving complex hardware, software and system related issues
• Obtains a comprehensive and holistic understanding of the ServiceNow environment that fosters the ability to identify and dig deeply into defects that emerge
• Maintains detailed documentation of configurations, procedures and changes
• Creates reports on performance, security incidents and other key metrics
• Coordinates with other IT teams to ensure coordinated delivery of IT services
• Provides recommendations for improvements based on analysis and industry best practices
• Applies knowledge of ITSM principles and ITIL v4 processes to ensure high-quality service delivery and continuous improvement
• Assists in the development of IT policies and procedures
• Supports the management of project timelines, budgets and resources
• Serves as a backup team lead when necessary
• Coaches and provides guidance to less experienced professionals when required
• Creates reports and dashboards using ServiceNow reporting or ServiceNow Platform Analytics
• Trains users on platform usage
• Working with Active Directory, Azure Active Directory, and Okta
• This ideal candidate for this position will need to be available occasionally outside of business hours as needed to support mission critical services

WHAT YOU'LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The ServiceNow Senior System Administrator must have:

Education: High school diploma required, Technical Training, Certification(s) or degree preferred.
Experience: 5+ years in ServiceNow administration and related IT roles.

Required Skills:

• Extensive experience in ServiceNow, Business Analysis, and Product Specialization
• Proven expertise in multiple ServiceNow modules, such as ITSM, ITOM, ITAM, CSDM and/or CMDB.
• Demonstrable experience in Agile/Scrum methodologies
• Keen understanding of ITSM principles and ITIL v4 processes
• Strong communication, facilitation, and technical documentation skills
• Strong analytical thinking and problem-solving skills
• Ability to both translate business needs to technical specifications and translate highly technical specifications into clear, non-technical requirements for stakeholders
• Must be able to use Excel for creating reports
• Must obtain ServiceNow Certified System Administrator (CSA) within 90 days of hire
• Experience with on-prem active directory, Azure Active Directory, and Okta.
• US Person

Preferred Certifications:

• ServiceNow Certified Implementation Specialist - IT Service Management
• ITIL v4
• Product Owner and/or other Agile certifications a plus

Location: Remote

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $97,968 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Remote

Work Location:
Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans