IT Manufacturing Applications Specialist

Job Description

Manufacturing Applications Staff Specialists are Information Technology (IT) professionals who support the manufacturing applications and users at General Dynamics Land Systems.

Manufacturing Applications Staff Specialists work closely with various IT functional groups to resolve application issues within the organization.

Position is an onsite position (not remote).

Responsibilities:

Operational Management

• Provide support of incoming requests through the service desk, via telephone, web portal, email, chat and all operational contact types to ensure courteous, timely, and effective resolution of end-user issues.
• Build rapport and gather problem details from customers.
• Prioritize incidents and service requests according to defined processes.
• Record, track, and document the incident within the Service Desk application.
• Use remote tools and diagnostic utilities to aid in troubleshooting.
• Work with end user to test fixes to ensure an incident has been adequately resolved.
• Contribute to technician knowledge base as needed.
• Provide suggestions for continual improvement

Formal Education & Certification

• High School Diploma is required
• Associates degree related to information technology required, Bachelor's Degree in Information Technology is preferred.

Knowledge & Experience

• Knowledge of windows based Operating systems
• 3-5 year's experience working in IT
• Proficient in Microsoft Office
• Excellent problem solving abilities
• Basic Network architecture knowledge
• Good written and oral communication skills
• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills
• Strong documentation skills
• Knowledge of the below systems preferred but not required

• Kubernetes
• Docker
• Manufacturing Execution Systems
• CAD Software
• CAM Software

Personal Attributes

• Strong interpersonal, written, and oral communication skills.
• Able to conduct research into application issues
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and problem-solving abilities.
• Able to effectively prioritize tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Must be 18 years of age or older

Work Conditions

• 9/80 work week and on-call availability
• 10% business travel
• Sitting for extended periods of time.
• Rotational On Call assignment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

Headquartered in Reston, Virginia, General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 100,000 people across 65 countries worldwide and in all 50 U.S. states, more information is available at General Dynamics Land Systems, is a business unit of General Dynamics, and is an innovative leader of ground combat systems' equipment and software for our clients. Our performance-driven team partners with the U.S. Army, U.S. Marine Corp and other militaries across the Globe to ensure that next generation ground combat vehicles are ready to protect our fighting men and women in uniform. General Dynamics Lands Systems provides a competitive compensation package, site specific flexible work schedules, 401(k) with Company Match; Bonus Eligibility, Employee Development Opportunities, Tuition Reimbursement, On-site Amenities, and comprehensive Medical/Dental/Vision Insurance.

As an Equal Opportunity Employer, General Dynamics Land Systems ("GDLS") provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti-discrimination laws. GDLS also is committed to providing reasonable accommodations to individuals with disabilities and disabled veterans.. If, due to a disability, you need an accommodation to search or apply for an opportunity with GDLS, please call or send an e-mail to [email protected] for assistance and let us know the nature of your request and your contact information.