Service Manager

Job Summary We are seeking an experienced ITSM Manager to lead and mature the organization's IT Service Management capabilities, with ServiceNow serving as the core enterprise platform. This role combines ServiceNow platform ownership, ITSM process leadership, people management, and strategic planning. The ITSM Manager will own the ServiceNow roadmap, oversee key ITSM processes, lead internal team members and vendor partners, and drive continuous improvement across the IT service environment.

Description Position at MTA Headquarters JOB TITLE: Manager, IT Service Desk SALARY RANGE: $160,963 - $189,990 DEPT/DIV: Information Technology SUPERVISOR: Director, IT Service Desk LOCATION: 2 Broadway, New York, NY 10004 HOURS OF WORK: 9:00 am - 5:30 pm (7.5 hours/day) or as required This position is eligible for teleworking, which is currently 2 days per week. New hires are eligible to apply 30 days after their effective date of hire. Opening: The Metropolitan Transportation Author

About Latham & Watkins Latham & Watkins is one of the world's leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you

About Latham & Watkins Latham & Watkins is one of the world's leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you