High Touch Operations Analyst 1

Role Summary
This is a technical migration support role focused on assisting in the seamless transition of legacy MSP partners to a new security management platform. The position requires high-volume data migration, issue troubleshooting, and effective partner communication. It is designed for detail-oriented individuals capable of executing repetitive tasks with precision in a fast-paced environment. This is an on-site role based in the office, serving as a critical component of the project team responsible for ensuring data integrity and process fidelity throughout the migration process.

Responsibilities

• Execute high-volume, repetitive data migration tasks with accuracy and adherence to project standards.
• Investigate and troubleshoot migration issues by analyzing root causes and implementing solutions.
• Serve as the primary contact for partners, providing timely updates and troubleshooting support during the migration process.
• Maintain detailed and accurate records of migration activities within Salesforce and Excel.
• Manage and track migration-related inquiries and technical issues using Zendesk, ensuring timely resolution.
• Collaborate with team members to ensure compliance with migration protocols and project timelines.
• Support the onboarding of new partners and assist with training as needed during the migration phase.
• Monitor and report on migration progress, identifying and escalating any impediments to project managers promptly.
• Follow established workflows and quality standards to ensure consistency and accuracy.
• Support post-migration validation activities to confirm successful data transfer and platform functionality.

Qualifications

• Proven experience performing high-volume data migration or similar operational tasks.
• Advanced proficiency in Microsoft Excel, including data manipulation and reporting.
• Solid experience with Salesforce CRM or similar customer relationship management platforms.
• Prior experience using Zendesk or equivalent ticket/tracking systems in a support environment.
• Strong analytical skills with the ability to interpret complex data sets and identify issues.
• Excellent verbal and written communication skills for external partner engagement.
• Demonstrated ability to work independently, manage multiple tasks simultaneously, and maintain high accuracy.
• Ability to adapt quickly to new processes and systems while remaining detail-oriented.
• Availability to start immediately to support ongoing project activities.
• In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire. Candidates must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Publishing Pay Range: $18.00 - $20.00 Hourly
This is a fully on-site role and requires employee to work in the office.