Desktop Support Technician

Description
Manufacturing/Warehouse: Responsible for providing operational support for a manufacturing and warehouse environment at our site. This would include all computing devices, peripherals, common applications, network, printers, and servers for one or more locations.
Manages all aspects of break/fix and service requests assigned to their area of responsibility including assignment, ticket documentation, customer interaction, working with other teams, etc. to resolve within expected quality and SLOs/SLAs.
5+ years' experience with Apple support to include troubleshooting and resolving user issues with macOS\iOS. This person is capable of writing documentation that others on their team will use. This team member will need to support our new project hardware and setup with everything Apple related.
Experience with installing network devices and troubleshooting related issues with little to no support from other team members. This person is capable of writing documentation that others on their team will use.
Experienced in Microsoft SCCM or Intune to deploy computing device images and applications.
Full understanding of Change Management as it pertains to what constitutes a change in a site support operation. Demonstrated experience in creating change records correctly and in a timely manner.
Experience leading a multi-discipline root cause investigation that impacts their area of responsibility, while following the Problem Management process.
Experience with troubleshooting local server related issues; file & print, application connection, security, etc., with little to no support from other team members. This person is capable of writing documentation that others on their team will use.
Experience with troubleshooting network printer issues with little to no support from other team members. This person is capable of writing documentation that others on their team will use.
Ability to communicate clearly and consistently, both in written and verbal form, with all levels. Can create and present basic training material, based on audience, in their area of responsibility.
Demonstrated ability to work with people at all levels with patience, understanding, and professionalism. Builds trust with customer base and IT. Clearly shows customer advocacy across varying work assignments. Able to facilitate discussions between various IT disciplines and the end users.
Demonstrated ability to work on several small and medium assignments simultaneously thru completion, from a variety of sources, i.e., project, Incidents, etc. Willing to do what is needed, in a professional manner, to get the job done.
Understanding of Active Directory and how AD ties into system security/permissions to troubleshoot cross-system issues.
Demonstrated ability to use monitoring tools to gain insight into the health of IT infrastructure and computing devices. Ability to document and train peers on how to use.
Certified for computing device and peripheral warranty process and repairs especially in Dell and HP equipment.
Ability to work with managed service providers to troubleshoot and drive to resolution on IT issues.
Have some knowledge of supporting and troubleshooting issues with Lexmark and Zebra network printers.
Have some knowledge of supporting and troubleshooting issues with vehicle mounted units (VMU) and handheld units (HHU), as well as VM1A's in a manufacturing environment.
Have some knowledge of supporting and troubleshooting issues with conference room setup's, such as Microsoft Teams Rooms.
Skills
Support, Troubleshooting, Imaging, Deployment, Office 365, Windows 11, ios, servicenow
Top Skills Details
Support,Troubleshooting,Imaging,Deployment,Office 365,Windows 11,ios,servicenow
Additional Skills & Qualifications
Microsoft - MCSA/MCSE - Windows 11, Server 2012/2019
Experience with using other IT related tools; Azure, SCCM, AWS, Active Role Server, etc. is a plus
Experience using project management tools and methodology is a plus
Certified for computing device and peripheral warranty process and repairs especially in Dell and HP equipment.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Jacksonville, IL.
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Jacksonville,IL.
Application Deadline
This position is anticipated to close on Feb 23, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.