Databricks Platform Engineer

Job Title: Databricks Platform Engineer (3 openings)

$50/hr on our W2, Onsite Plano - TX

Visa: All are accepted but No H1B Transfers

Required Qualifications

• 5-8 years of experience in technical support, systems engineering, production support, site reliability, or application support.
• Experience troubleshooting enterprise software or cloud-based platforms.
• Strong analytical and problem-solving skills with the ability to independently investigate technical issues.
• Excellent verbal and written communication skills with a customer-first mindset.
• Experience gathering technical information and accurately documenting support cases.
• Ability to distinguish between application, infrastructure, networking, and platform-related issues.
• Experience working within ticketing systems such as ServiceNow, Jira Service Management, or similar platforms.
• Ability to prioritize multiple incidents in a fast-paced support environment.
• Strong understanding of system logs, monitoring tools, and troubleshooting methodologies.
• Comfortable working directly with customers in a technical consulting capacity.

Technical Requirements

• Experience supporting or administering the Databricks platform.
• Familiarity with Databricks notebooks, clusters, jobs, SQL Warehouses, and workspace administration.
• Experience troubleshooting Spark job failures or distributed computing environments.
• Working knowledge of SQL for investigating customer issues.
• Exposure to cloud platforms such as Azure, AWS, or Google Cloud Platform.
• Experience with monitoring and observability tools such as Splunk, Grafana, Datadog, or Azure Monitor.
• Basic understanding of networking fundamentals, authentication, and identity management.
• Familiarity with Linux environments and command-line troubleshooting.
• Experience supporting SaaS or cloud-native applications.
• ITIL Foundation certification or familiarity with IT Service Management (ITSM) processes is a plus.

Key Skills

• Customer Consultation
• Technical Troubleshooting
• Systems Engineering
• Incident Management
• Root Cause Analysis
• Customer Communication
• Problem Solving
• Databricks Platform Support
• SQL (preferred)
• Cloud Technologies
• Documentation
• Technical Escalation
• Cross-functional Collaboration