Genesys Developer

4+ years of handson experience in Contact Center technologies with strong expertise in Genesys Cloud IVR development using Architect

Proven capability in IVR design and endtoend call flow development, including secure flows and AI/bot integrations

Strong handson experience across Genesys Cloud CX components, including:

-IVR, Call Routing, CTI, Agent Desktop

-AI & Bots, Dialers, Live Chat, Workforce Management (WFM)

-Omnichannel configuration and orchestration

-Genesys AI services such as IVA and Agentic AI

Demonstrated experience in migrating legacy or onpremise contact centers to Genesys Cloud CX

Solid experience with Genesys APIs and integrations with thirdparty systems and CRMs (e.g., Salesforce)

Strong understanding of RESTful and SOAP APIs, including JSON and XML payload handling

Handson experience in Genesys Cloud enablement, configuration, customization, and operational support

Ability to design, develop, and deliver IVR solutions and conversational bots using:

Genesys Dialog Engine , Thirdparty bot platforms such as Google Dialog flow and Amazon Lex

Requires strong analytical, organizational, and problem-solving skills.

Strong communication skills, both verbal and written.

Must be able to meet deadlines.

Ability to set and maintain high quality work standards.

Frequently contributes to the development of new theories and methods.

Ensure solutions align with best practices, security standards, and performance expectations

Work across the Genesys product suite including Pure Engage, Pure Cloud, and Genesys Cloud CX

Lead and execute contact center migrations to Genesys Cloud CX, including configuration, enablement, and post migration support

Design, develop, and maintain IVR and call routing flows using Genesys Architect

Work closely with WFM, Dialer, Recording, and Omnichannel solutions to deliver end to end contact center capabilities

Collaborate with internal teams, business stakeholders, OEMs, and vendors to achieve project and operational goals