Title: Technical Support Engineer
Location: Brooklyn Park, MN
Job Type: Contract (12 months)
Compensation: $33 – $45 per hour (W2)
Industry: Retail

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About the Role
We are partnering with a large enterprise retail organization to support in store technology and lab environments that enable testing, innovation, and day to day operations. This role focuses on maintaining and improving infrastructure that supports retail systems at scale. The ideal candidate is a proactive technical professional who communicates clearly, takes initiative, and thrives in a fast paced enterprise environment.

Job Description
The Store Labs Support Engineer is responsible for designing, implementing, supporting, and maintaining infrastructure components that support critical retail and lab operations. This role works closely with technical teams, project managers, and stakeholders to ensure systems are reliable, scalable, and aligned with enterprise standards.
Key responsibilities include:

Design, build, test, and implement infrastructure components based on project and service requirements
Participate in technical design and construction activities to understand system requirements and infrastructure impact
Monitor system capacity, performance, and overall operational health
Identify, troubleshoot, and escalate issues impacting infrastructure and application performance
Install, maintain, and support servers, PCs, and low voltage systems
Perform routine maintenance on existing platforms and infrastructure components
Support disaster recovery planning, documentation, and testing activities
Develop and maintain technical documentation for platforms, services, and infrastructure components
Adhere to change management, incident management, and enterprise IT standards and best practices
Collaborate with team members to promote reuse and consistency in technical build and support processes
Stay current on platform capabilities, infrastructure technologies, and industry best practices
Partner with project managers to resolve requirement gaps identified during design or implementation

Qualifications
Required

Five to seven years of overall professional experience in infrastructure, systems, or technical support roles
One to three years of experience working in an agile environment
Experience supporting inventory and technical operations
Strong background in low voltage troubleshooting and maintenance
PC troubleshooting, repair, and support experience
Server installation, configuration, and maintenance experience
Ability to monitor systems and identify performance or capacity issues
Strong communication skills with the ability to document and explain technical concepts
Self starter who can work independently and take initiative

Preferred

Experience with health monitoring and alerting tools
Familiarity with IT Service Management processes
Software engineering or scripting experience
Scrum or Agile certification
In depth knowledge of modern engineering approaches across design, build, testing, and debugging

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

How to Apply
Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Technical Support Engineer

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