Description:
The Global Product Labeling team is responsible for creating, maintaining, and localizing user assistance for the Client Medical Systems hardware and software products. We take care of instructions for use, reference, safety, and administration guides, application help systems, and other user-facing documentation.
Client Medical Systems offers a respectful, friendly, open, and international working environment, regular training and education, flexible work time management, competitive salaries, and excellent fringe benefits.
In this position within a global, multicultural team with presence in North America, Europe, and India, you will develop and maintain user assistance in close collaboration with colleagues, product management, and scientific partners worldwide.
- Creates, develops, plans, writes, and edits instructional, operational, maintenance, or test procedures for print, multimedia, or web-based publications.
- Creates user assistance plans.
- Conducts interviews with various users and technical staff to gather data for documentation.
- Researches and translates technical information into manuals and/or web-based documents for nontechnical and technical users.
- Produces screenshots, illustrations, and multimedia content for user assistance.
- Recommends formats responsive to technical and customer requirements.
- Produces products that conform to corporate documentation and quality assurance standards.
- Coordinates work and deliverables with project management and authoring team.
Job Requirements:
- Bachelor s degree (or equivalent experience) and 6 years of related experience, or Master s degree with 4 years of related experience.
- Excellent written and verbal communication skills.
- Excellent problem-solving skills; careful attention to detail and quality.
- Good communication and teamwork skills, with experience working within local and remote global teams.
- Experience in authoring quality documentation in U.S. English for an international audience.
- Knowledge of authoring, globalization, and localization best practices.
- Knowledge of DITA and content management systems; familiarity with multimedia and technical documentation formats.
- Solid experience working with authoring tools such as XML editors, FrameMaker, and Adobe Acrobat.
- Experience using business tools, such as Microsoft Word, Excel, and PowerPoint.
- Experience working with image editing tools, such as Adobe Photoshop and Illustrator
- Experience developing multimedia content a plus.
- Experience or great interest working in the medical domain
- Experience working in regulatory environments a plus.
- Travel: approximately 10%. More travel might be needed if working remotely.
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