Technical Support Technician

• Posted 7 hours ago • Updated 7 hours ago

Full Time

Fitment

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Job Details

Skills

Laptop
Tablet
Supervision
Regulatory Compliance
ACS
Reporting
Management
Technical Support
Mobile Devices
Delegation
Computer Science
Cyber Security
Information Systems
Microsoft Windows
Android
IOS Development
Operating Systems
Smartphones
CompTIA

Summary

Role: Technical Support Technician

Work location: New York, NY

Duration: Long Term

Responsibilities:

Work on ACS IT equipment such as laptops, tablets and smartphones.
Follow ACS provided work task checklists for device remediation and software updates.
Work closely with on-site Technical Support team and follow supervisory directions to implement cyber remediation processes for ACS IT devices.
Work directly with end users to troubleshoot issues that prevent regular patching, updates, and compliance.
Escalate out of scope issues encountered during performance of assigned tasks.
Replace malfunctioning devices and set up ACS staff on replacement devices
Report any cyber security exposure or breach, if encountered on a device being serviced.
Document work efforts as directed.
Perform additional technical tasks assigned to augment ongoing cyber remediation efforts.
Work location subject to change, contingent on project needs.

Experience:

Minimum 2 years' experience working in IT Technical Support in an enterprise environment.
Minimum 1 year experience supporting Microsoft Windows operating system
Minimum 1 year experience supporting mobile devices running Android or Apple iOS operating systems.
Experience supporting Microsoft Windows, Android and iOS devices.
Experience using ticketing systems for task assignment and resolution

Education and Skills:

Associate's degree in computer science, cybersecurity engineering, information systems or related discipline.
Expert level knowledge of Microsoft Windows, Android and Apple iOS operating Systems
Experience installing operating system and security software on multiple computers, smartphones and other equipment.
Understand and follow broad and complex instructions in verbal and written form.
Comprehend technical language and to confer, analyze and communicate in an objective, lucid manner.
Work independently and prioritize multiple tasks and adapt to needed changes.
Preferred certifications: A+ from CompTIA

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL939169
Position Id: aeb47b06d5cfe692bbc76fc73bcac5b9
Posted 7 hours ago

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Technical Support Technician

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Job Details

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Summary

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