Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team CSS TSSM Travel Technology Implementation Specialist (Remote) Department: CSS TSSM Travel Technology Implementation
Full-time, Brazil, United States, Canada, Mexico, Costa Rica
CSS TSSM Travel Technology Implementation Specialist is responsible for assessing incidents and determining solution approaches during the implementation stage. You will need to understand the request for changes and determine the best approach. You will also need to apply a solution approach and ensure the business problem has been resolved. This role will proactively identify opportunities for improvements.
As a CSS TSSM Travel Technology Implementation Specialist, you will - Conduct customer facing implementations of OBTs and other products
- Logically conduct assessments, replicate errors or test situations if possible
- Coordinate activities with a range of internal or external teams across various issues
- Execute small to highest complex configuration changes (many systems, many logics, many interactions, and dependencies)
- Demonstrate excellent customer service and develop customer-centric communication
- Support defined and agreed productivity targets
- Adopt constructive collaboration behavior within and outside the team
About you - Advanced experience in the corporate travel industry is required
- Advanced experience in travel technology is required (GDS Sabre)
- Basic project management experience
- Advanced administration knowledge of online booking tool (Concur, Cytric or other relevant tool)
- Commercial Support Experience
- Advanced experience in an international workspace
- Excellent written and verbal communication skills in English. Spanish would be a plus
About us We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.
Your life at BCD Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.
You'll be offered - Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of CSS TSSM Travel Technology Manager is between $59,000 and $76,000. The actual pay depends on your skills, qualifications, experience and geographical location.
Ready to join the journey? Apply now! We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at
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