ServiceNow IT Asset Management (ITAM) Lead / SME :: Onsite in Chicago, IL or Dallas, TX

Hi,

Hope all is well,

Please find the job description given below and let me know your interest.

Position: ServiceNow IT Asset Management (ITAM) Lead / SME

Location: Onsite in Chicago, IL or Dallas, TX (Relocation will work)

Contract: 12+ Months Contract

Job Description:

• ServiceNow

• ITAM

• ITIL

• Reporting

• Stakeholder Management

We are looking for ServiceNow IT Asset Management (ITAM) SME to lead the implementation, administration, and optimization of ServiceNow ITAM solutions, including Hardware Asset Management (HAM) and Software Asset Management (SAM Pro). The candidate will collaborate with cross-functional teams including Infrastructure, Security, Procurement, and Application Support to deliver effective asset management practices, support audits, and maximize the value of IT assets across the organization. Strong expertise in ServiceNow ITAM modules, ITIL processes, integrations, reporting, and stakeholder management is essential for success in this role.

Required Skills/Key Responsibilities:

• Design, implement, and support ServiceNow ITAM solutions including:
• Hardware Asset Management (HAM)
• Software Asset Management (SAM)
• Asset Lifecycle Management
• Discovery and CMDB integrations
• Configure and maintain ServiceNow ITAM modules, workflows, forms, business rules, and integrations.
• Configure complex publisher packs for vendors like Microsoft, Oracle, IBM, and SAP
• Manage end-to-end asset lifecycle processes including procurement, deployment, maintenance, and retirement.
• Support software license compliance, entitlement management, and audit readiness activities.
• Perform data reconciliation between CMDB, Discovery, procurement systems, and asset repositories.
• Develop reports, dashboards, and KPIs related to asset utilization, compliance, and lifecycle management.
• Troubleshoot platform issues and provide production support.
• Collaborate with IT, procurement, security, and compliance teams for asset governance initiatives.
• Participate in upgrades, patching, and platform enhancement activities.
• Document technical designs, configurations, and operational procedures.

Role Descriptions:

Experience with Flow Designer and Integration Hub recommended Experience with the development and maintenance of integrations using various protocols such as REST| SOAP| LDAP| JDBC Experience in large ServiceNow Fed RAMP implementation and integrations Candidate should have Knowledge on Fed RAMP security| authorization| and continuous monitoring High level of competency writing and maintaining JavaScript and PowerShell to meet the requirements Experience implementing data transformations both in a file-based context and using scripting Relevant IT architecture experience| Understanding of network architecture and the security implications on integrations Knowledge of unit testing| system integration testing| performance testing| user acceptance testing| or any client-specific testing Worked with and understands the value in creating repeatable processes to design development| test| staging and production environments that are reliable with high availability Must be ServiceNow Certified Systems Administrator Should possess knowledge in Agile/Scrum methodology Basic knowledge with ITIL/industry standards Knowledge of software development lifecycle (SDLC).