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Application Support Analyst

Hybrid in Hartford, CT, US • Posted 18 hours ago • Updated 18 hours ago

Contract W2

Hybrid

Depends on Experience

Fitment

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Job Details

Skills

ITOPS_AppSupport

Summary

Our government client is looking for an experienced Application Support Analyst on a hybrid 12+ months renewable contract opportunity in Hartford, CT.

Position: Application Support Analyst

Purpose:
The agency is seeking a Application Support Analyst to provide end-user support, assist technical analysts, and support ongoing enhancements to our current portals built on the Salesforce platform. This role will also support the delivery and rollout of a new Single-Entry Portal, working closely with business stakeholders, developers, analysts, and agile teams. This is a hybrid position as the incumbent will be required to be onsite at least one day a week.

Scope of Work:
The Contractor will provide day-to-day technical support for end users of the Salesforce-based portals, troubleshoot issues, validate enhancements, and assist in feature rollout activities. Additionally, the Contractor will support technical analysts with requirement clarifications, testing, small configuration updates, communication with stakeholders, and documentation. The Contractor will also assist in the adoption and support of the upcoming Single-Entry Portal, including user onboarding, issue intake, root cause identification, and coordination with the technical team for resolution.

Deliverables:
- End-user technical support responses and resolutions
- Issue triage, documentation, and tracking in Azure DevOps and JIRA
- Support tickets with troubleshooting notes
- Feedback documentation for enhancements and new portal features
- UAT support for Salesforce and Single Entry Portal releases
- User support guides, knowledge base entries, or process documentation as needed
Major activities include onboarding, portal enhancement support, UAT cycles, user feedback gathering, and Single Entry Portal rollout support.
Successful fulfillment of support responsibilities, timely response to user-reported issues, accurate documentation, effective communication with technical analysts, and positive feedback from business stakeholders. Contractor should demonstrate deep understanding of the Salesforce provider and parent portals and provide high-quality end-user support.

Responsibilities:
- Provide technical support to end users of the provider portal, parent portal, and Single Entry Portal
- Assist technical analysts with enhancements, testing, and documentation
- Participate in agile ceremonies, backlog refinement, and release readiness discussions
- Perform root cause analysis and collaborate with developers on bug resolution
- Support UAT test cycles and portal validation activities
- Maintain clear communication with stakeholders and users

Required/Desired Experience:

Skills	Qualification
Skills	Windows 10
Skills	Adobe Acrobat
Skills	Communication skills both verbal and written
Skills	Sitecore
Skills	IT Communication Specialist
Skills	Learning ability
Skills	Software Troubleshooting
Skills	Team work
Skills	MicrosoftOffice

About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization''s operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY

“Celebrating 30 years of service.”
#LI-TS1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: vector
Position Id: 21913
Posted 18 hours ago

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