Lorven Technologies, Inc.
Lorven Technologies, Inc.

Senior Business Systems Analyst (Salesforce & Patient Support Programs) - Chicago, IL (Onsite)

Chicago, IL, US • Posted 1 day ago • Updated 1 day ago
Contract Corp To Corp
Contract W2
Contract Independent
13 Months
No Travel Required
On-site
$60 - $65/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Salesforce
  • Business System Analyst

Summary

Job Title: Senior Business Systems Analyst (Salesforce & Patient Support Programs)

Location: Chicago, IL (Onsite)  

Duration Long-term Engagement

Role Overview

  • We are seeking an experienced Senior Business Systems Analyst to support our Commercial POD and partner closely with business stakeholders across Intake Centre and Contact Centre applications.
  • The ideal candidate will possess strong business analysis skills, hands-on knowledge of Salesforce configuration modules, and experience supporting Patient Support Programs within the pharmaceutical industry.
  • This role requires an independent, proactive professional who can quickly assume ownership of BAU operations with minimal supervision.

Key Responsibilities

  • Act as the primary liaison between business stakeholders and technology teams for Intake Centre and Contact Centre applications.
  • Gather, analyze, document, and manage business and system requirements.
  • Support and optimize Salesforce-based solutions, including configuration-related activities.
  • Drive requirement workshops, process mapping, user story creation, and acceptance criteria definition.
  • Collaborate with cross-functional teams to ensure successful delivery of enhancements and operational support requests.
  • Manage and prioritize BAU activities while ensuring business continuity and stakeholder satisfaction.
  • Identify process improvement opportunities and recommend scalable solutions.
  • Support testing, user acceptance activities, and production issue resolution.

Required Qualifications

  • 8+ years of experience as a Business Analyst.
  • Strong experience with Salesforce platform and configuration modules.
  • Hands-on experience supporting Patient Support Programs (PSP) in the Pharmaceutical/Life Sciences industry.
  • Excellent stakeholder management, communication, and facilitation skills.
  • Ability to work independently and manage multiple priorities with minimal supervision.
  • Strong analytical, problem-solving, and documentation skills.
  • Experience working in Agile/Scrum environments.  
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10120137
  • Position Id: 71083-10367-1792317573
  • Posted 1 day ago
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