Senior Business Systems Analyst (On-site, Washington, DC)

About This Role

The DC Department of Human Services (DHS), Office of Information Systems, is seeking a Senior Business Systems Analyst for its Application Software Development team. You will capture, verify, and manage requirements and traceability across product development, test, and delivery, develop workflow and system analysis, and partner with stakeholders, developers, and QA to deliver a high-quality, defect-free case-management application platform.

Responsibilities

• Capture, verify, and manage requirements and requirements traceability in support of product development, test, and delivery
• Develop requirements, workflow, and system analysis; work with business stakeholders to develop software requirements and specifications
• Analyze, design, and evaluate computer systems to satisfy business requirements; establish functional, non-functional, and performance specifications
• Develop and update software documentation, user guides, Design Document / RTM drafts, release notes, SOPs, and process/system diagrams (Visio)
• Conduct business and technical presentations for the customer and provide innovative solutions to complex technical problems
• Collaborate with developers and QA to ensure business and system requirements are met and to enhance functionality
• Support a web-based case management / human-services application platform that is high quality, defect-free, and standards-adherent

Qualifications

• Bachelor’s degree in Information Technology or related field (or equivalent experience)
• 11 to 15 years of experience as a Business Analyst / Business Data Analyst
• Requirements gathering, documentation, use case and scenario capture, and traceability
• Hands-on business process analysis, redesign, workflows, and complex logic
• Software Development Lifecycle experience with Agile and SCRUM methodologies
• Strong analytical, writing, communication, and presentation skills; able to work cross-functionally with senior management
• Preferred: prior BA experience on web-based case management / user portal / data capture for human services; modeling tools (Visio) and requirements tools (Contour or Jira)

Required Skills

• Requirements capture, documentation, and traceability (RTM)
• Workflow, business process analysis, redesign, and complex-logic modeling
• System analysis, design, and functional / non-functional specification
• Stakeholder facilitation and requirements elicitation across management levels
• Agile and SCRUM SDLC delivery with developers and QA
• Technical writing: user guides, SOPs, release notes, process and ER diagrams
• *Software / tools:* MS Office (Word, Excel, PowerPoint); Visio, Balsamiq; Contour or Jira