Essential Network Technologies is seeking an in office Network Engineer/Level 3 Support responsible for the design and implementation of internal and external systems, as well as providing technical assistance to team members with network requests. As an IT leader with over 12 years in business, and a growth rate of 20% year over year, it is essential that ENT continues to acquire the finest talent Missouri has to offer.
Essential Duties and Responsibilities:
- Design and implement the following at the network level: WAN and LAN connectivity, routers, firewalls, switches, wireless, and security.
- Install and Support Switching, Wireless, and Firewalls from various manufacturers.
- Configure and Install VOIP systems.
- Provide IT support relating to issues with the network infrastructure, routing, switching, VPN, wireless, network access control.
- Provide guided information to the NOC helpdesk team to properly support clients IT needs day-to-day.
- Administer and maintain the remote monitoring and management system: update agent scripts, respond to alerts, and monitor dashboard, and periodic system review.
- Document maintenance for all network infrastructure.
- Create Business Continuity Plan for the client’s infrastructure including data, phone, and locations.
- Review and implement best practices and policies concerning cybersecurity infrastructure protection and employees’ awareness and education.
Additional Duties and Responsibilities:
- Work as a “team player” and communicate effectively.
- Possess business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals. Document client networks and keep them current.
- Ensure that all customer documentation in ITGlue is kept up to date.
- Document internal processes and procedures related to duties and responsibilities. Responsible for entering time in ConnectWise it occurs.
- Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University. Work through project tickets and phases in ConnectWise as assigned by the Service Coordinator or a Project Manager.
- Enter all work as service or project tickets into ConnectWise.
- Review IT publications and online materials to remain up‐to‐date with current and future technologies emerging in the industry.
Knowledge, Skills, and/or Abilities Required:
- Complete IT Certifications as assigned
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer care. Diagnosis skills of technical issues.
- Ability to multi‐task and adapt to changes quickly.
- Technical awareness: the ability to match resources to technical issues appropriately. Service awareness of all key IT services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Self‐motivated with the ability to work in a fast-moving environment.
- Provide mentoring and/or training to other team members as needed.
- Prior MSP Experience preferred
This is an onsite position
Benefits:
· Outstanding benefits package (including medical, dental, vision, life insurance)
· 401(k) plan
·Holiday and paid time off
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
THIS IS AN ONSITE POSITION
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