Technical Support Specialist

Your role

At Atlas Copco, we don't just value the work you do; we value who you are . We're a global technology leader with a 150-year legacy, aiming to make a positive impact on industries and communities around the world. Our commitment to sustainability and innovation keeps us moving forward, and we're looking for dynamic individuals who want to be part of that journey.

Who Thrives Here?

At Atlas Copco, success comes from curiosity, innovation, and a drive for excellence. If you enjoy problem-solving in a dynamic environment and deliver accurate, timely results while managing multiple priorities, you'll thrive here.

Are You Our Next Technical Support Specialist?

As a Technical Support Specialist, you'll be the primary technical resource for customers using our TechCover, ToolFix, and ALTURE products. You'll troubleshoot issues, guide customers through solutions, and escalate more complex cases when needed. Your goal is simple: deliver a fast, professional, and positive support experience every time.

Working remotely, you'll collaborate with a global team to keep customers productive, informed, and confident in the technology they rely on. You'll "own" a set of products, becoming the expert others turn to for knowledge, training, and continuous improvements.

If you enjoy solving problems, working with customers, staying organized, and being part of a proactive, service-driven team-this is the role for you.

You'll work 9-hour shifts within our 8a to 8p Eastern Time standard coverage model.

Shift time Weekdays 11:00 AM to 8:00 PM EST

Some weekend as the jobs require (advanced schedule). Holidays may be optional.

Voluntarily paid On-Call for 24/5 TechCover customers: Weekdays 6:00 PM - 6:00 AM (Monday 12a to 6a and Friday 6p to 11:59p). No US Holidays

Travel for training and meetings (~10%)

How You'll Make an Impact:

• Provide high-quality first-level technical support for TechCover and ToolFix products
• Respond to customer calls, emails, chats, and tickets within agreed SLA timelines
• Investigate issues using approved diagnostic tools and document all actions
• Ensure customer satisfaction before closing tickets and verify resolutions are complete
• Maintain accurate case notes, customer details, and time tracking
• Serve as the product "owner" for assigned systems-keeping documentation updated, sharing updates, and supporting team knowledge
• Contribute technical content to the Help Center and the internal knowledge base
• Support the Control Center-ensuring hardware, software, and work areas are operational
• Collaborate with Sales by identifying service or sales opportunities, and keeping customers' sales team informed of notable issues
• Determine when issues require Level 3 support and communicate chargeable services
• Provide in-field service support (10-15%) when needed
• Participate in continuous improvement activities that enhance the customer experience
• Train backups for your product areas and support onboarding of new team members

To succeed, you will need

• At least 3 years of experience in technical support, customer service, troubleshooting, or a similar role
• Strong communication skills and a professional, customer-focused attitude
• Ability to prioritize, follow processes, and meet response-time expectations
• Willingness to develop deep product knowledge and serve as a resource for others
• Comfort working in a fast-paced support environment across multiple platforms
• Strong documentation habits and attention to detail
• A proactive mindset with a sense of urgency equal to (or greater than) customer expectations
• Ability to work collaboratively with global teams and internal partners
• Positive attitude, coachability, and commitment to continuous improvement

In return, we offer

At Atlas Copco, we know that work is more than just a job. Here's what we offer to keep you happy, healthy, and inspired:

• • Professional Development: Opportunities for growth, training, and career advancement.
  • Comprehensive Benefits: Medical, Dental, Vision, Disability, Life, and more.
  • Financial Security: 401(k) with a baseline company contribution and matching opportunities starting at 6%, increasing further with tenure.
  • Work-Life Balance: Generous paid time off, a comprehensive holiday package, and flexible scheduling options where available to support your well-being.
  • Family Support: Paid Maternity & Paternity Leave.
  • Wellness Perks: Gym, Education, and Health Reimbursements.
  • Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.

Atlas Copco

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website

Company: Atlas Copco Group

Functional area: Service Location: US - United States City: Auburn Hills, MI On-site/remote: Remote Brand: Atlas Copco Company Name: Atlas Copco Tools & Assembly Systems LLC Date of Posting: February 2, 2026 Last day to apply: July 1, 2026