Overview
On Site
Full Time
Skills
Reporting
Tier 1
Tier 2
Issue Resolution
System Testing
Preventive Maintenance
Computer Hardware
Video
Audio Production
ApacheBench
Visualization
Management
Inventory
Art
Information Technology
Training
Systems Design
Supervision
Team Leadership
Mentorship
Problem Solving
Conflict Resolution
Project Management
Communication
Customer Service
Web Conferencing
Higher Education
Issue Tracking
Video Streaming
Audio Mixing
Audiovisual
AV
IT Infrastructure
Innovation
Science
Research
Military
SAP BASIS
Law
Job Details
Job Description
Virginia Tech is seeking an Academic Technology and AV Services Manager to oversee audiovisual operations at Academic Building 1 (AB1) in Alexandria, VA, and the Virginia Tech Research Center in Arlington, VA. Reporting to the Director of Classroom AV Services (CAVS) in Blacksburg, this highly technical role supports the department's mission to deliver consistent, high-quality audiovisual experiences with minimal classroom downtime.
Position Responsibilities:
Supervise and direct the CAVS Tier 1 and Tier 2 technicians at AB1, assigning daily tasks, mentoring staff, and guiding issue resolution to enhance team expertise.
Provide proactive and responsive support to faculty and staff, including routine AV system testing and preventative maintenance.
Diagnose and resolve hardware and software issues (e.g., Crestron, QSC), implement solutions, commission new equipment, and document all work in departmental ticketing and inventory systems.
Serve as project lead and lead installer for upgrades or new AV installations, coordinating with trades, contractors, and building services to deliver functional solutions.
Act as the primary AV liaison for events hosted in AB1, meeting with event services and executive clients to assess needs, and provide live video and audio production support as needed.
Maintain expert knowledge of AB1's premier event spaces, including the Boeing Auditorium, Treehouse, Immersive Visualization, and Production Studio, ensuring seamless operation during classes and events.
Track equipment usage, manage inventory, and recommend enhancements to maintain state-of-the-art audiovisual systems.
Required Qualifications
Bachelor's degree in Information Technology, Audiovisual Technology, Engineering, or a related field OR an equivalent combination of education, training, and experience
Demonstrated experience with audiovisual system design, installation, troubleshooting, and maintenance
Proficiency with AV control systems and software such as Crestron, QSC, or similar platforms
Supervisory or team-lead experience, with the ability to mentor and develop technical staff
Strong problem-solving and project management skills with a commitment to timely resolution
Excellent communication and customer service skills, including the ability to work effectively with faculty, staff, and executive clients
Experience with web-conferencing and lecture capture applications in a higher educational setting
Must be able to move or lift a minimum of 50 pounds
Must be able to work from ladders or scaffolding as required
Valid driver's license
Preferred Qualifications
Familiarity with supporting audiovisual systems in higher education or large event settings
Experience documenting issues and resolutions through a ticketing system
Live event production experience, including video streaming, recording, and audio mixing.
Industry certifications are preferred
o Avixa - CTS, CTS-I, CTS-D
o Crestron
o QSC
o Other manufacturer certifications
Education or experience with computer programming
Knowledge of networked AV systems and related IT infrastructure
Pay Band
4
Appointment Type
University Staff Full Time Calendar Year Regular
Salary Information
Salary is commensurate with experience
Review Date
Review of applications will begin on Monday, October 27
Additional Information
The successful candidate will be required to have a criminal conviction and driver's license check
Unable to Sponsor Work Visas
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Robin Lucasat during regular business hours at least 10 business days prior to the event.
Virginia Tech is seeking an Academic Technology and AV Services Manager to oversee audiovisual operations at Academic Building 1 (AB1) in Alexandria, VA, and the Virginia Tech Research Center in Arlington, VA. Reporting to the Director of Classroom AV Services (CAVS) in Blacksburg, this highly technical role supports the department's mission to deliver consistent, high-quality audiovisual experiences with minimal classroom downtime.
Position Responsibilities:
Supervise and direct the CAVS Tier 1 and Tier 2 technicians at AB1, assigning daily tasks, mentoring staff, and guiding issue resolution to enhance team expertise.
Provide proactive and responsive support to faculty and staff, including routine AV system testing and preventative maintenance.
Diagnose and resolve hardware and software issues (e.g., Crestron, QSC), implement solutions, commission new equipment, and document all work in departmental ticketing and inventory systems.
Serve as project lead and lead installer for upgrades or new AV installations, coordinating with trades, contractors, and building services to deliver functional solutions.
Act as the primary AV liaison for events hosted in AB1, meeting with event services and executive clients to assess needs, and provide live video and audio production support as needed.
Maintain expert knowledge of AB1's premier event spaces, including the Boeing Auditorium, Treehouse, Immersive Visualization, and Production Studio, ensuring seamless operation during classes and events.
Track equipment usage, manage inventory, and recommend enhancements to maintain state-of-the-art audiovisual systems.
Required Qualifications
Bachelor's degree in Information Technology, Audiovisual Technology, Engineering, or a related field OR an equivalent combination of education, training, and experience
Demonstrated experience with audiovisual system design, installation, troubleshooting, and maintenance
Proficiency with AV control systems and software such as Crestron, QSC, or similar platforms
Supervisory or team-lead experience, with the ability to mentor and develop technical staff
Strong problem-solving and project management skills with a commitment to timely resolution
Excellent communication and customer service skills, including the ability to work effectively with faculty, staff, and executive clients
Experience with web-conferencing and lecture capture applications in a higher educational setting
Must be able to move or lift a minimum of 50 pounds
Must be able to work from ladders or scaffolding as required
Valid driver's license
Preferred Qualifications
Familiarity with supporting audiovisual systems in higher education or large event settings
Experience documenting issues and resolutions through a ticketing system
Live event production experience, including video streaming, recording, and audio mixing.
Industry certifications are preferred
o Avixa - CTS, CTS-I, CTS-D
o Crestron
o QSC
o Other manufacturer certifications
Education or experience with computer programming
Knowledge of networked AV systems and related IT infrastructure
Pay Band
4
Appointment Type
University Staff Full Time Calendar Year Regular
Salary Information
Salary is commensurate with experience
Review Date
Review of applications will begin on Monday, October 27
Additional Information
The successful candidate will be required to have a criminal conviction and driver's license check
Unable to Sponsor Work Visas
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Robin Lucasat during regular business hours at least 10 business days prior to the event.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.