SGA is seeking a
Senior End User Computing Analyst (Windows 365 Cloud PC) for a
Right-to-Hire Contractor assignment with one of our premier
financial services clients in New York City. This is a 100% onsite position -- five days per week.
This role will play a critical part in supporting the firm's Windows 365 Cloud PC pilot and enterprise rollout initiative while providing high-touch support to front-office and other business users. The successful candidate will serve as a trusted face of IT, supporting Cloud PC deployments, onboarding users, troubleshooting issues (traditional desktop and Cloud PC), and ensuring an exceptional end-user experience.
The ideal candidate combines strong desktop support and troubleshooting skills with outstanding customer service, communication, accountability, and follow-through.
Approximate work breakdown - will vary based on Cloud PC rollout schedule
- 50-60% Cloud PC deployment and user support
- 40-50% Traditional senior desktop support / executive support / workplace technology support.
Responsibilities: - Support the Windows 365 Cloud PC pilot, deployment, and rollout initiatives.
- Assist with onboarding users to Cloud PC environments and provide ongoing support.
- Troubleshoot Cloud PC, desktop, laptop, hardware, software, and connectivity issues.
- Provide advanced Level 2 desktop support for laptops, desktops, peripherals, mobile devices, conferencing technologies, and workplace technology issues across a fast-paced financial services environment.
- Provide white-glove support to business users, executives, and front-office personnel.
- Serve as a senior Level 2 escalation point for complex end-user technology issues.
- Own support issues from initial intake through final resolution and user follow-up.
- Support multiple Cloud PC delivery models, including corporate devices, dedicated endpoints, and BYOD solutions.
- Coordinate with engineering and infrastructure teams to resolve technical issues.
- Participate in testing, deployment, and user acceptance activities related to Cloud PC initiatives.
- Support workstation deployments, technology rollouts, user migrations, and office move activities.
- Maintain documentation and knowledge articles related to support processes and deployments.
- Participate in occasional after-hours or weekend activities when required.
Required Skills: - 7+ years of desktop support, end user computing, workplace technology, or IT support experience.
- Strong Level 2 troubleshooting Windows desktops, laptops, hardware, software, peripheral devices, and end-user technology issues.
- Experience supporting executive, VIP, or front-office users.
- Experience supporting enterprise Windows environments.
- Exceptional customer service and communication skills.
- Strong ownership mentality with proven follow-through and accountability.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience working directly with business stakeholders and end users.
- Recent experience in a highly regulated and large enterprise environment
Preferred Skills: - Windows 365 Cloud PC experience.
- Azure Virtual Desktop (AVD), Citrix, VMware Horizon, or VDI experience.
- Financial services experience.
- Office relocation and technology deployment experience.
- BYOD support experience.
- Windows 11 deployment experience.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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